Ring Chime clients keep getting Disassociated from AP = Reason 8

Rucky860 — Wed, 21 Feb 2024 10:18:31 GMT

I have two R650s and one R770 with a dedicated 2.4 GHz IoT WLAN. I have two Ring Chime devices which literally don't stay connected for more than 1 minute. In the Ruckus One console I see:

Disassociated because sending STA is leaving (or has left) BSS (reason code 8 )

2.4 GHz has background scanning on, and using cloud RRM. All other 2.4 GHz devices stay connected. I've factory reset the Chimes' and re-added to the network without success. Load balancing/band balancing is NOT enabled.

Any ideas? Probably crappy Ring firmware I know....but I'm stuck with the devices right now. Interestingly the Ring doorbell camera does NOT have this issue.

Re: Ring Chime clients keep getting Disassociated from AP = Reason 8

syamantakomer — Fri, 22 Mar 2024 18:48:17 GMT

Hi @Rucky860,

RUCKUS One also provides the client connection failure information under Analytics.

Go to Clients/ Wireless/ Clients List/ >> Select the Impacted Client MAC from the list >> Click on "Troubleshoot" Tab >> Check for discussion from the right side pan. A discussion or failed connection will show more details like why it got disconnected or why it was failed to connect.

topic Ring Chime clients keep getting Disassociated from AP = Reason 8 in Access Points - Indoor and Outdoor

Ring Chime clients keep getting Disassociated from AP = Reason 8

Re: Ring Chime clients keep getting Disassociated from AP = Reason 8