topic after reset R320...cannot enter ruckus virtual smartzone in Access Points - Indoor and Outdoor

after reset R320...cannot enter ruckus virtual smartzone

wanji — Wed, 31 Jan 2024 08:39:22 GMT

hi...i got problem with my 10pcs of my ap ruckus R320..all my ap cannot enter virtual smartzone....before this auto enter virtual smartzone....im using DHCP to get the ssid name..but after connected to ssid "configure-me"..cannot enter web unleashed.ruckuswireless...pls help

Re: after reset R320...cannot enter ruckus virtual smartzone

bruno_andrade — Wed, 31 Jan 2024 13:55:53 GMT

Hi Wanji,
Can you please try to access the AP through the browser using his IP instead of the name?
Also check if your computer got an IP from the DHCP server, otherwise you will have to manually set the IP address in your computer to access the AP using the Configure.Me network.

Re: after reset R320...cannot enter ruckus virtual smartzone

wanji — Wed, 31 Jan 2024 14:17:51 GMT

for the ip dhcp i get this....in the picture...still cannot connect..pls help..the same port i use on laptop got normal dhcp...

Re: after reset R320...cannot enter ruckus virtual smartzone

bruno_andrade — Wed, 31 Jan 2024 14:29:02 GMT

The IP that you got (169.254.X.X) is a private IP that the device automatically assigns itself when it can't get a valid IP from the DHCP.

If DHCP is enabled in your network, identify the IP address assigned to the AP, either through your DHCP server or by checking LLDP neighbors on the switch. Configure your PC manually to use an IP in the same subnet as the AP.

If DHCP is not in use, the AP will default to 192.168.0.1. In this case, manually set your computer's IP address (e.g., IP 192.168.0.20) and access the AP using the default IP: 192.168.0.1.

Re: after reset R320...cannot enter ruckus virtual smartzone

wanji — Wed, 31 Jan 2024 15:32:43 GMT

im using this step.....refer pic...and i can upgrade old firmware to new firmware...thnks for your help...but one problem....the ap cannot connect to virtual SZ ver5.2.1.0.515...before this auto detect on virtual SZ...pls help

Re: after reset R320...cannot enter ruckus virtual smartzone

bruno_andrade — Wed, 31 Jan 2024 15:42:11 GMT

Great, good to know that you now have access to the AP.
Can you tell me which version you have upgraded the AP to?

If you are using the solo version, you can connect the AP to the SZ by typing in the AP CLI: set scg ip <Control_IP_of_your_SZ>

If you are using unleashed firmware, this video has all the steps to connect the AP to the SZ:
https://www.youtube.com/watch?v=UkgAbEMGdmQ

Re: after reset R320...cannot enter ruckus virtual smartzone

wanji — Wed, 31 Jan 2024 16:11:33 GMT

not using solo version....using unleashed firmware..but this is happen...the ip of my virtual SZ is correct...

Re: after reset R320...cannot enter ruckus virtual smartzone

bruno_andrade — Wed, 31 Jan 2024 17:00:18 GMT

You cannot directly connect to the SZ using Unleashed firmware. First, upload the solo firmware to the AP and then use this command. Refer to the video in my last post for all the steps to convert and connect an AP with Unleashed firmware to the SZ.

Re: after reset R320...cannot enter ruckus virtual smartzone

wanji — Thu, 01 Feb 2024 15:12:00 GMT

thnks for info..will try tomorrow coz today is public holiday

Re: after reset R320...cannot enter ruckus virtual smartzone

wanji — Fri, 02 Feb 2024 03:03:36 GMT

hi bruno...i already do update firmmware to solo version..after update i do scg test and is ok...after this what i need to do ???need to upgrade the ap to unleashed firmware back?

Re: after reset R320...cannot enter ruckus virtual smartzone

bruno_andrade — Fri, 02 Feb 2024 21:13:44 GMT

Now the AP will contact the SZ and download the firmware. You should be able to see the AP in the staging or default zone (depending on whether you have SZ High Scale or Essentials).

If you still don't see the AP in the SZ, please check if your firewall is blocking communication between the AP and the SZ on ports 443 and 22. Then, get the output of "get scg" from the AP.

Re: after reset R320...cannot enter ruckus virtual smartzone

wanji — Mon, 05 Feb 2024 02:20:22 GMT

hi..i already wait for 2 days..but the ap seems not connected to SZ..please help..

Re: after reset R320...cannot enter ruckus virtual smartzone

bruno_andrade — Mon, 05 Feb 2024 14:16:25 GMT

Please check if your firewall is blocking communication between the AP and the SZ on ports 443 and 22. Then, get the output of "get scg" from the AP.

Re: after reset R320...cannot enter ruckus virtual smartzone

wanji — Tue, 06 Feb 2024 08:07:47 GMT

how to check firewall blocked ya ??pls guide

Re: after reset R320...cannot enter ruckus virtual smartzone

bruno_andrade — Tue, 06 Feb 2024 13:29:40 GMT

Hello,
You will have to contact your firewall administrator or firewall vendor to check it.

You also can open a case in our support portal and a TSE can run the port check from the AP shell to validate it.

Re: after reset R320...cannot enter ruckus virtual smartzone

wanji — Thu, 08 Feb 2024 00:47:28 GMT

ok i will contact admin firewall to guide me..thnks for your time