topic R770 Flashing Amber and can't set up in Access Points - Indoor and Outdoor

R770 Flashing Amber and can't set up

igobypenn — Fri, 19 Jan 2024 18:20:36 GMT

I recently purhcased a ruckus R770.

Very basically I've tried to follow the AP Setup guide on the ruckus website but haven't been able to complete it.

I'm using a POE Injector ( TRENDnet TPE-319GI capable of POE++ and 10G) and new 1ft cat 6a cables.

First set up I tried.

AP -> POE Port on injector, Laptop -> POE Data Port. In this situation The AP will power on and the LED indicator will go from Solid RED -> Solid Amber -> Flashing Amber. And no matter how long i wait (up to 6 hrs) the LED will never turn to solid green and even when setting static IP address on Laptop to suggested 192.168.0.22 , I cannot access 192.168.0.1 in any web browser(chrome,firefox,brave,edge)

Next Set up i tried was

AP-> poe port on injector, POE Data Port -> Switch and Laptop to Switch. Same exact result.

I then tried factory reseting by holding the reset button until the light went from red-> red with green to solid red). I then again tried the above scenarios exhibiting the same behavior.

At this point , I don't know what else to try and some help would be greatly appreciated. Thanks.

Re: R770 Flashing Amber and can't set up

bruno_andrade — Mon, 22 Jan 2024 21:20:03 GMT

Hi, this connection should permit you to access the AP:

AP -> PoE port on injector, PoE Data Port -> Switch, and Laptop to Switch (make sure both switch ports are assigned to the same VLAN).

However, it seems the AP entered the Recovery mode.

Can you please press the reset button for 5 seconds and release it? When you press for 5 seconds, the LED goes to red color and starts blinking; release it when you see this. (Make sure you don't hold for more than 15 seconds, or the AP will enter the recovery mode).

After the factory reset and AP boot, please try to ping the default IP of the AP: 192.168.0.1 (I'm assuming you don't have DHCP in this network, otherwise the AP will use an IP from the DHCP server).

Re: R770 Flashing Amber and can't set up

igobypenn — Mon, 22 Jan 2024 21:51:54 GMT

Update I guess,

The real problem is that Ruckus Unleashed is unavailable for the R770 yet.(which is weird to say i would be able to use unleashed but not provide the install).

The reason i couldn't connect was a type in the client machine ip address 192.169.0.22 of 192.168.0.22.

Once i was able to connect, I still wouldn't get the web portal at https://192.168.0.1 but i could ssh into the AP.

Since the blinking is a slow amber blink, as i read through documentation it is because there is no controller available. I don't have a controller and for the scale of my deployment one isn't necessary. But, to me until the unleashed software is released for this AP it is DOA. Which is super frustrating. Especially since there isn't an ETA for when it will be available.

Re: R770 Flashing Amber and can't set up

bruno_andrade — Mon, 22 Jan 2024 22:37:55 GMT

So, you can SSH to the IP, access it using super/sp-admin, but you can't access it through the web?
Could you please try using HTTP?

http://192.168.0.1

If you can't access it, could you provide the output from SSH of:
get version

It should have the solo version, that would allow you to setup a WLAN and use the AP.

Re: R770 Flashing Amber and can't set up

igobypenn — Mon, 22 Jan 2024 23:04:01 GMT

get version

Ruckus R770 Multimedia Hotzone Wireless AP

Version: 122.0.0.0.722

in the cli once i ssh in. ANd Http didn't work

Re: R770 Flashing Amber and can't set up

bruno_andrade — Tue, 23 Jan 2024 14:30:48 GMT

Ok, you are with the right version.

From CLI, enable HTTP and HTTPS and then try to access the AP again through your browser:

set http enable
set https enable

Re: R770 Flashing Amber and can't set up

igobypenn — Tue, 23 Jan 2024 15:59:13 GMT

That finally worked, and I followed the rest of the set up guide.

For completeness:

1. ssh into device

2. update password

3. enable http + https

4. login to web server with updated credentials (enable 2.4ghz and 5ghz network)

5. disable looking for controller server.

6. log out

7. unplug power

8. Replug POE power.

Upon reboot, the device is back to configuring state and ssh is even back to super/sp-admin. I noticed this before too, the ssh updated password never persisted.

Re: R770 Flashing Amber and can't set up

igobypenn — Sat, 27 Jan 2024 13:49:26 GMT

So, following up, i still haven't been able to get the device to go into a green healthy state even after going through the web portal. I've tried reseting and all 3 variants of long presses and still haven't been able to have changes persist across restarts.

Re: R770 Flashing Amber and can't set up

bruno_andrade — Mon, 29 Jan 2024 15:17:25 GMT

The LED will keep blinking, as it is looking for a controller. However, it should save your SSID configuration and not factory reset after you unplug/plug the PoE. This should allow you to use the AP as standalone (you can configure the SSID by going to Configuration -> Radio).

Could you please go to Configuration -> Device through the web?
Change the username/password on this screen, then click 'update settings,' wait a few seconds, unplug and plug in the PoE, and check if it keeps the new username/password or if it reverts to the default again.

Re: R770 Flashing Amber and can't set up

igobypenn — Wed, 31 Jan 2024 04:18:09 GMT

Doesn't work. Anytime I plug the AP powers on, it resets to default state.

and after updating on first ssh login i get the following message:

Successfully completed setting the new password

Please note that the new password will be overwritten once you join to SZ/ZD with the password configured in zone

Once enabled in the UI i set up 2.4ghz wireless network and 5ghz. Once that is set up the AP light will turn green. I then change username and password once more. Log out.

If i use the built restart in the UI, or Unplug POE the result is the same. The device will always return to super/sp-admin as username password and wireless networks are gone, and configureme-XXXX is only network seen over wifi.

In the settings i disable any mention of central control or smart controls as well each time.

Furthermore, this last time i tried, i didn't even restart the device, but instead accessed the AP over wifi from my phone logged out of AP without changing any settings and then the device went from SOlid green to flashing amber. And then i ultimately restarted it back to default state by unplugging POE power.

And it's worth noting, i've done this at least 3times before posting this response. IN mutliple variations.

Re: R770 Flashing Amber and can't set up

bruno_andrade — Thu, 01 Feb 2024 14:37:27 GMT

Thanks for all the tests.
Let me take an R770 to test if this is the expected behavior.
Can you please provide the output of 'get version'? I would like to run my test on the same version as yours

Re: R770 Flashing Amber and can't set up

igobypenn — Thu, 01 Feb 2024 15:00:59 GMT

rkscli: get version

Ruckus R770 Multimedia Hotzone Wireless AP

Version: 122.0.0.0.722

Re: R770 Flashing Amber and can't set up

bruno_andrade — Tue, 06 Feb 2024 13:47:19 GMT

Hello,

I've tested with another R770 using the same version, and I was able to save the configuration. It keeps the configuration after a power cycle.

It appears to be something specific to your AP. I suggest contacting who supplied you with this AP. If the AP is registered under your name or company, you can open a support case to request an RMA.

Re: R770 Flashing Amber and can't set up

igobypenn — Sat, 17 Feb 2024 16:17:52 GMT

I reimaged the AP with the Firmware(since it was now available)... even though the version i upgraded to was the same as the one get version returned with. Once the upgrade completed, all changes started persisting as expected. I guess between restarts or otherwise something was corrupted or wrong with Firmware on my specific device but seems resolved.