topic Re: R850 - poor performance on 2.4 in Access Points - Indoor and Outdoor

R850 - poor performance on 2.4

Vims — Fri, 02 Jun 2023 06:43:45 GMT

Hi,

We have 60 AP R710/R720/R510/R310

We have replace some R700 with R850 AP

We have a VSZ 6.1.0.0.935 an AP 6.1.0.0.1595

All R850 are connected with Ruckus 2.5 G supported POE+ switch

Internet connection is 1Gb fiber

When we try to connect in 2.4GHz, the mobile devices seems works well with R710/510... only.

On all 7 R850 a any Mobile new or old, doesn't get the speed above 10 Mb. Most of the times it remains even less than 1 Mb. (sometimes 0.03... I don't know how i can connect to website for testing 😄 )

It's a public space so i can't tweak the client.

Any advice ?

Regards

Re: R850 - poor performance on 2.4

Parik_MN — Fri, 02 Jun 2023 09:24:04 GMT

Hello @Vims,

R850 APs minimum operating power is AT mode. Could you please run below CLI command and check if the power consumption is AT and more or is it just AF.

get power-mode

Below command to enable AT power. It's better to get 35+ Watts of PoE power injector or similar PoE switch to support BT5 power standards, so that AP can turn on full operating mode.

set power-mode AT

Regards,

Parik

Re: R850 - poor performance on 2.4

Vims — Fri, 02 Jun 2023 09:45:06 GMT

Hi,

Thanks for the reply.

We are in bt mode

rkscli: get power-mode
PoE Configured Mode : bt5
Power Consumption Status : 802.3bt5 Switch/Injector
USB Status : Enabled

Could it be due to Wifi6 ? I'm looking for the way to desactivate it for test.

Regards

Re: R850 - poor performance on 2.4

Parik_MN — Fri, 02 Jun 2023 10:30:21 GMT

Hello @Vims,

Yes, you can try disabling wifi6 feature and test. For further investigation and assistance feel free to open a Support Case.

Regards,

Parik

Re: R850 - poor performance on 2.4

Vims — Fri, 02 Jun 2023 11:28:34 GMT

Thanks.

Do you know how to disable it ?

Regards

Re: R850 - poor performance on 2.4

Parik_MN — Fri, 02 Jun 2023 12:25:06 GMT

Hi @Vims,

Below are the commands to disable in WLAN specific.

set wifi6 wlan32 0

set wifi6 wlan0 0

Regards,

Parik

Re: R850 - poor performance on 2.4

aLx — Wed, 07 Jun 2023 09:13:18 GMT

Hi Vims,

You can do so from the SSID > Advanced options.

Re: R850 - poor performance on 2.4

Orlando_Elias — Fri, 08 Dec 2023 22:42:01 GMT

You can disable WiFi 6 feature in the advanced configurations of the WLAN: