topic Re: R510 AP Drops Every 5 Minutes in Access Points - Indoor and Outdoor

R510 AP Drops Every 5 Minutes

gmichal — Sat, 26 Aug 2023 19:59:38 GMT

All of a sudden after a couple of years of perfect service, my R510 AP stops out about every 5 minutes. How do I fix it?

Re: R510 AP Drops Every 5 Minutes

sanjay_kumar — Mon, 28 Aug 2023 04:39:58 GMT

Hi @gmichal
Are the APs rebooting every 5 minutes? Or are the clients getting dropped?
Is this Unleashed setup?
Is the Master also rebooting?
Can you try to get any AP support file which is rebooting?

Re: R510 AP Drops Every 5 Minutes

gmichal — Mon, 28 Aug 2023 23:48:21 GMT

Yes, it is rebooting every 5 minutes. It is an unleashed setup. I only have one R510 and it is rebooting. Not sure about this "AP support file which is rebooting". Can you explain?

Re: R510 AP Drops Every 5 Minutes

sanjay_kumar — Tue, 29 Aug 2023 03:06:26 GMT

Hi @gmichal
The AP support log can be downloaded from the GUI, but if the AP is rebooting every 5 minutes then I doubt you will get GUI access to take the log.

Can you ensure that it is not a power issue which is causing this?
Try with a different power source\cable\port to ensure.
You can also try doing a FD since it is just 1 AP.

Re: R510 AP Drops Every 5 Minutes

gmichal — Fri, 22 Sep 2023 00:07:24 GMT

It is not a power issue as I have whole home battery backup. What is an FD? If it is some procedure, can you send me the steps involved?

Re: R510 AP Drops Every 5 Minutes

Dilshad_Zafar — Mon, 25 Sep 2023 22:37:51 GMT

Hi @gmichal , FD means Factory Default or Factory resetting the AP. You can follow this KB on how to do factory-reset - https://support.ruckuswireless.com/articles/000012418 . Note that this will delete all the configurations on the AP.

Re: R510 AP Drops Every 5 Minutes

Orlando_Elias — Fri, 08 Dec 2023 22:27:49 GMT

@gmichal

FD refers to factory defaults. You can press the FD button in the back of the AP for 5 seconds or so untill you see LEDs blinking. Also go to the RUCKUS support portal and make sure you have the latest Unleashed version for your AP.