topic Re: R350 cannot login in Access Points - Indoor and Outdoor

R350 cannot login

Huck — Thu, 30 Nov 2023 14:56:24 GMT

Hi, I cannot login R350 by using username Super and password sp-admin, even rest R350,

also, when I try to use 「Configure.Me-[xxxxxx]」WLAN, it still need password too, I try to use SN of R350, however, it still not work!

Are there any way to access my R350?

Re: R350 cannot login

syamantakomer — Thu, 30 Nov 2023 17:18:43 GMT

Hello Huck,

May I know what software version you are running on these APs and if these APs are managed by a RUCKUC controller/Cloud.

Re: R350 cannot login

Huck — Thu, 30 Nov 2023 21:40:51 GMT

It should be 116.0.0.0.1655 and not managed by a RUCKUS controller/Cloud

Re: R350 cannot login

Javier_Inigo — Fri, 01 Dec 2023 00:46:02 GMT

I had the same issue with this model. My solution: Connect the AP to your network (DHCP is enabled by default) and find his IP address; then with Putty or similar connect via SSH (Port 22). At first prompt just hit enter, and in the second now login with default credentials super | sp-admin After that will ask you to change default password, (do it quickly since you have a few moments before the session closes automatically) once you get confirmation of the change you can close the putty session and you will be able to login through web browser with the User super and the password you set. Hope it helps.