topic Re: Android / Chrome Problem in Access Points - Indoor and Outdoor

Android / Chrome Problem

agon1982 — Wed, 22 Nov 2023 21:16:02 GMT

Hello,

I'm facing a problem and cant figure out how to solv.

When the clients are redirected to user_login_auth.jsp we receive a error: err_empty_response

Any help?

Re: Android / Chrome Problem

sanjay_kumar — Fri, 24 Nov 2023 03:14:32 GMT

Hi @agon1982
I believe this is a browser specific, could you please confirm if you are seeing this on all the browser?
Also please check on different clients.

I have seen some cases where an addon pluggin on the browser caused this, I also recommend you to upgrade the controller if it is running on older version.

Re: Android / Chrome Problem

agon1982 — Fri, 24 Nov 2023 13:46:14 GMT

This is, really, a problem with the chrome browser ( including Android mini browser to captive portal authentication).

I get the same error (no addons or extensions) when I try to authenticate to the Zonedirector web management console using google chrome (no problem with firefox or safari)

Re: Android / Chrome Problem

agon1982 — Fri, 24 Nov 2023 13:50:10 GMT

Zonedirector 3000 with 10.1.2.0 build 318

Re: Android / Chrome Problem

sanjay_kumar — Sat, 25 Nov 2023 01:05:37 GMT

Hi @agon1982
Can you try upgrading the ZD 3000 to 10.2.1.0.236. That is the last version for ZD3000.

Re: Android / Chrome Problem

agon1982 — Mon, 27 Nov 2023 19:27:57 GMT

Hello, sanday_kumar!

I have about 220 APs R300 + 50 APs R310 that are not supported anymore in 10.2