topic Re: unleash r510 AP from zonedirector in Access Points - Indoor and Outdoor

unleash r510 AP from zonedirector

mikime — Sun, 22 Oct 2023 16:00:42 GMT

Dear Ruckus

We have this Zoneflex R510 that we would like to release it from the zone director (that die last week) and reset to factory reset

trying this guide here didnt help/work greeting the old controller config

please your help

Re: unleash r510 AP from zonedirector

sanjay_kumar — Mon, 23 Oct 2023 03:57:51 GMT

Hi @mikime

You can either do the factory reset on the AP to lose the controller IP and config or use the below command on the AP to delete the controller IP
set director ip del

Re: unleash r510 AP from zonedirector

mikime — Mon, 23 Oct 2023 10:17:54 GMT

Hello

The controller not power up

trying this FActory reset guide here: https://support.ruckuswireless.com/articles/000010931#:~:text=Locate%20the%20Reset%20pin%20hole,at%20least%2012%2D14%20seconds.

also with 10,12,20 seconds reset didnt helped,

the AP loading with the previous config

please advise

Re: unleash r510 AP from zonedirector

mikime — Tue, 24 Oct 2023 11:40:10 GMT

Hello

Any update please?

Re: unleash r510 AP from zonedirector

mikime — Wed, 25 Oct 2023 07:51:38 GMT

it will be great if someone from Ruckus team response

for working factory reset guides etc..

Please your help

Re: unleash r510 AP from zonedirector

sanjay_kumar — Wed, 25 Oct 2023 09:07:14 GMT

Hi @mikime

After the factory reset, on which IP does the AP coming up with? Default IP 192.168.0.1 or configured IP\DHCP?
Login to the CLI and try the command "set factory" this should reset the AP of the reset pin is not helping.
Now the AP should respond on the default IP 192.168.0.1, if not it might obtain an IP from DHCP if it is reachable.

Once done, login to the AP CLI and share the output of below command from AP CLI:
get director
get wlanlist

Re: unleash r510 AP from zonedirector

mikime — Wed, 25 Oct 2023 12:46:34 GMT

Hello

The controller not power up

trying this FActory reset guide here: https://support.ruckuswireless.com/articles/000010931#:~:text=Locate%20the%20Reset%20pin%20hole,at%2....

also with 10,12,20 seconds reset didnt helped,

the AP loading with the previous config

please advise

Re: unleash r510 AP from zonedirector

syamantakomer — Wed, 25 Oct 2023 13:22:01 GMT

Hi @mikime,

We do have clear contents available for factory reset procedure.

Refer the below self-help article.

https://community.ruckuswireless.com/t5/RUCKUS-Self-Help/How-to-factory-reset-or-factory-default-different-type-of-Ruckus/m-p/46029

If still facing the issue, then please open a support case for further assistance.