topic Re: How to re-join deleted AP in Virtual SmartZone in Access Points - Indoor and Outdoor

How to re-join deleted AP in Virtual SmartZone

markandro — Wed, 18 Oct 2023 06:04:20 GMT

Good day!

I'm looking for guidance or instructions on rejoining AP in the controller We have deleted and reset two access points in the Virtual SmartZone, but we want to rejoin them back in the controller.

Thank you for your assistance

Re: How to re-join deleted AP in Virtual SmartZone

Amith — Wed, 18 Oct 2023 06:15:27 GMT

Hi @markandro,

Thank you for reaching out to us via the forum.

Please confirm the Controller version and the AP Zone version on the controller. What are the AP models? If you
have access to the CLI please execute the below commands "get scg", "get version" and share the outputs.

This will help us verify if the AP is running on a compatible version with the controller or not.

If the APs were only deleted and reset and the firmware was not changed nor the APs were connected to a different controller then you can try executing the command "set scg ip <IP of the controller>" and verify if the AP shows up on the controller.

Please let us know if you have any queries related to the steps shared above and update us with the results.

Thank you!
Amith

Re: How to re-join deleted AP in Virtual SmartZone

sanjay_kumar — Wed, 18 Oct 2023 06:45:57 GMT

Hi @markandro

Since you have deleted the AP and trying to re-join to the controller, I believe the AP is still in the same firmware (vSZ firmware).
You can cross verify from the AP CLI using the command "get version" it should be something like 5.x.x.x or 6.x.x.x.

If yes, then you can use the below command to connect to the vSZ
set scg ip x.x.x.x (x.x.x.x is the controller IP).

Since these APs were previously connected to vSZ, there should not be any issues.

If the APs were connected to different controller like Unleashed or Zonedirector, then you need to upgrade the AP to standalone version 114 or 110 version then you can use the above command to connect to vSZ.

Note:
Ensure that the vSZ is having sufficient license under the System page.

Re: How to re-join deleted AP in Virtual SmartZone

markandro — Wed, 18 Oct 2023 06:52:46 GMT

AP Model: Ruckus ZoneFlex R510

Ruckus VSZ Controller Version: Virtual SmartZone Essentials 6.1.0.0.935

Re: How to re-join deleted AP in Virtual SmartZone

markandro — Wed, 18 Oct 2023 07:17:02 GMT

Question, after we deleted the AP from VSZ, we cannot ssh or ping the AP's IP address. Its connected with the same network switch and LAN cable

Re: How to re-join deleted AP in Virtual SmartZone

sanjay_kumar — Wed, 18 Oct 2023 07:21:35 GMT

Hi @markandro
R510 AP is supported on the 6.1.0.0.035. Just follow the below steps:
1. Login to the AP CLI (SSH) using default credentials (super\sp-admin)
2. Ensure that the AP firmware version is 6.1.x.x using the command "get version".
3. To connect to the vSZ use the command "set scg ip x.x.x.x (x.x.x.x is the controller IP).
4. AP will be connected to the controller.

Re: How to re-join deleted AP in Virtual SmartZone

Amith — Wed, 18 Oct 2023 08:23:26 GMT

Hi @markandro,

Please perform a Hard reset on the AP using the below steps.

-> On the rear side of the AP you can see the "HARD RESET" hole which is located near the Ethernet ports.
-> Insert a paper clip or any point object into the “HARD RESET” hole and press & hold it for 15-20 seconds.
-> This factory defaults the AP.
->Now the AP can be accessed using it's default ip address 192.168.0.1 by directly connecting to a PC in the same subnet.

Verify from the Switch port (using arp entries) or the DHCP server if the AP got an IP assigned.

Thank you!
Amith

Re: How to re-join deleted AP in Virtual SmartZone

markandro — Tue, 24 Oct 2023 00:49:59 GMT

Hi Sir,

Sorry for the late reply. But after we reset the AP, we can access the default IP address (192.168.0.1) but after I logged in, there's a note below (This AP is currently unable to provide wireless access. To resolve, connect to a Ruckus Controller. To function as a standalone AP, go to Ruckus Support, navigate to the specific AP and download.)

Re: How to re-join deleted AP in Virtual SmartZone

markandro — Tue, 24 Oct 2023 01:12:44 GMT

We connected to the AP via SSH, and run set ip addr wan 192.168.X.X 255.255.255.0 192.168.X.X vlan XX , then the AP's IP address changed to what we have set, but we tried to connect the AP to the Ruckus VSZ controller, but the controller still cannot detect the AP