Cannot Add Ruckus R550 into Ruckus Cloud

malifax — Tue, 03 Oct 2023 03:47:32 GMT

Is there anything I need to do as I cannot add the AP into ruckus cloud

Re: Cannot Add Ruckus R550 into Ruckus Cloud

vasanth_edward — Tue, 03 Oct 2023 08:31:08 GMT

Thank you for reaching out to Ruckus Support via FORUM.

There are some criteria to be taken care of prior adding network devices in Ruckus Cloud:

- Ports & FQDNs need to be whitelisted in firewall, lists can be found at Firewall ACL inputs (Click on ? onto your top right to get the option). This is to have uninterrupted communication between AP & Cloud controller, if it's a new deployment.

- Must have valid AP licenses.

- AP must have latest solo firmware, can be downloaded from https://support.ruckuswireless.com/software/2764-ruckus-solo-access-point-114-0-0-0-5585-ga-refresh2-software-release-r550

- AP must be able to reach internet.

Should you have any queries, keep us posted, will assist you.

Regards,

Vasanth Edward

topic Cannot Add Ruckus R550 into Ruckus Cloud in Access Points - Indoor and Outdoor

Cannot Add Ruckus R550 into Ruckus Cloud

Re: Cannot Add Ruckus R550 into Ruckus Cloud