topic Re: All the Access Points R510 stopped working at the same time. in Access Points - Indoor and Outdoor

All the Access Points R510 stopped working at the same time.

riteshsingh999 — Tue, 19 Sep 2023 17:14:13 GMT

I have the ruckus system installed in my house and all the access points have stopped working at the same time. I have talked to support team and the associate suggested that the hardware has gone bad and would need to be replaced.

please advise the best way to get the replacement as the technical support team needs a 'Confirmation' from this forum for them to be able to issue the replacement access points.

Let me know if you need any other details from me.

Ritesh

Re: All the Access Points R510 stopped working at the same time.

Rao — Thu, 21 Sep 2023 14:04:46 GMT

Hi Ritesh,

Can you verify the LED status on the AP and also if you have tried Hardreset on the AP by pressing reset button? Also confirm if you able to get internet access if you plug your computer to same port as AP.

Regards,

Rao

Re: All the Access Points R510 stopped working at the same time.

riteshsingh999 — Thu, 21 Sep 2023 14:46:42 GMT

Hi Rao,

The LED is not showing any light and Yes I have already tried the hard reset and it did not work. I was able to check the wire by using a computer and the wire looks good as it is able to transfer data successfully.

Regards

Ritesh

Re: All the Access Points R510 stopped working at the same time.

Rohit_W — Tue, 26 Sep 2023 10:02:56 GMT

Hi Ritesh,

I would suggest you to open a new case to proceed with RMA.

https://support.ruckuswireless.com/contact-us