topic Re: Unleashed R650 frequent reboot - Fatal error received from wcss software! in Access Points - Indoor and Outdoor

Unleashed R650 frequent reboot - Fatal error received from wcss software!

Yitpong — Tue, 12 Sep 2023 05:33:33 GMT

Hi All,

Anyone with AX-capable access point experiencing frequent heartbeat loss and self-reboots?
Checked cable are good, and PoE injectors are from Ruckus as well.

From the logs, I was able to find related messages:

Fatal error received from wcss software!:
QC Image Version: QC_IMAGE_VERSION_STRING=WLAN.HK.2.1-01577-QCAHKSWPL_SILICONZ-1
Image Variant : IMAGE_VARIANT_STRING=8074.wlanfw.eval_v2Q
ar_wal_tx_seq.c:1243 Assertion 0 failedparam0 :zero, param1 :zero, param2 :zero.
Thread ID : 0x00000058 Thread name : WLAN_IST41 Process ID : 0
......
SW Version: 200.14.6.1.199 based on
subsys-restart: subsystem_restart_dev(): Restart sequence requested for q6v5-wcss, restart_level = RELATED.
Virtual device wlan32 asks to queue packet!
Radio: 5G
IC channel 0x70 flags 0x40000300 freq 5560 prev_chan 0x84 pre_chan_freq 5660
Radio: 2G
IC channel 0x1 flags 0xa0 freq 2412 prev_chan 0x1 pre_chan_freq 2412
Resetting the radio

Is this a firmware bug?

Re: Unleashed R650 frequent reboot - Fatal error received from wcss software!

sanjay_kumar — Tue, 12 Sep 2023 07:16:18 GMT

Hi @Yitpong
If this is not a Lennar homes setup, can you open a support case and share the AP support file which you have downloaded. We would like the check the complete logs to find the issue.
Let me know the support case number once you open it.

Re: Unleashed R650 frequent reboot - Fatal error received from wcss software!

Yitpong — Tue, 12 Sep 2023 09:10:47 GMT

01550554

Re: Unleashed R650 frequent reboot - Fatal error received from wcss software!

aaron_uren — Fri, 06 Oct 2023 23:36:48 GMT

Did anything ever come out of your support ticket? I have a very similar issue with my R650 on the same firmware that it looks like you have.

Re: Unleashed R650 frequent reboot - Fatal error received from wcss software!

Yitpong — Sat, 07 Oct 2023 02:10:38 GMT

Although Ruckus did not specified what bugs that were fixed, the 2023-08-31 released firmware (i.e. 200.14.6.1.203) solved this frequent reboot problem.