topic Re: R310 gui password in Access Points - Indoor and Outdoor

R310 gui password

wanji — Thu, 07 Sep 2023 06:52:28 GMT

hello...after update the latest firmware..i cannot log in to web gui admin..pls help...before this can user username : super and password : sp-admin...after update i cannot use this password anymore..pls guide me..thnks

Re: R310 gui password

Ayush_Tripathi — Thu, 07 Sep 2023 16:09:38 GMT

hello @wanji

Please confirm which firmware version you have updated on the AP ?

If you are using AP in standalone mode (without any controller), please login into the AP CLI via putty and check if it gives you an option to change the default super/sp-admin password.

If it doesn't work please do the factory reset on the AP.

Change the username/password and then again upgrade the AP to the latest standalone version.

If the APs is connected with any controller (Unleashed/ZD), you need use the controller username and password.

Re: R310 gui password

wanji — Thu, 07 Sep 2023 16:28:23 GMT

pls guide how to connect using CLI...using standalone mode without controller...already reset by push the button..push and hold for 1minute..but nothing happen to password...

Re: R310 gui password

Ayush_Tripathi — Thu, 07 Sep 2023 16:38:39 GMT

hello @wanji

Please download the putty software- https://www.putty.org/

SSH into the AP with its default IP address.

Before SSH into it, please assign static IP within the same AP network range (ex.192.168.0.100) on your laptop/system.

Re: R310 gui password

wanji — Thu, 07 Sep 2023 16:43:30 GMT

so cable for putty to the AP from poe switch or from laptop with poe injector ? using dhcp ??

Re: R310 gui password

Ayush_Tripathi — Thu, 07 Sep 2023 17:38:24 GMT

hello @wanji

Please refer the below R310 setup guide and knowledge base article.

https://support.ruckuswireless.com/documents/1042-ruckus-wireless-r310-quick-setup-guide

https://support.ruckuswireless.com/articles/000001959

Re: R310 gui password

wanji — Fri, 08 Sep 2023 08:32:41 GMT

already can connect using CLI..but cannot enter password as sp-admin...login failed...pls help

Re: R310 gui password

Ayush_Tripathi — Fri, 08 Sep 2023 09:24:21 GMT

hello @wanji

you have entered the wrong user-name, super will be username not the admin.

You have to entered the user name- super and password as sp-admin.

Re: R310 gui password

wanji — Fri, 08 Sep 2023 09:38:31 GMT

same ...username as super...and password sp-admin...still cannot login to CLI

Re: R310 gui password

wanji — Sun, 10 Sep 2023 15:59:59 GMT

it did not solve the problem since the password cannot be entered as sp-admin

Re: R310 gui password

wanji — Mon, 11 Sep 2023 04:42:22 GMT

already enter username as admin..and password as sp-admin...still CANNOT login to gui web base..pls help

Re: R310 gui password

Orlando_Elias — Fri, 08 Dec 2023 22:18:30 GMT

@wanji

If you can ping the AP's IP address, you can also use Putty to login to it.

But before that, if default username/password doesn't work, apply a reset to factory settings and try again. It's likely this AP is taing new credentials from some controller.