topic Re: R510 AP stays red light in Access Points - Indoor and Outdoor

R510 AP stays red light

flo253 — Sun, 13 Aug 2023 17:40:48 GMT

One of my R510 APs power light is stuck on red. I have followed these instructions and it continues to stay red.

Physical Factory Reset an Access Points Ruckus

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Ac...

How to factory reset or factory default different types of Ruckus Access points? (technical guide.)

https://support.ruckuswireless.com/articles/000012418

Please let me know if I need a RMA.

Re: R510 AP stays red light

flo253 — Sun, 13 Aug 2023 17:46:07 GMT

Re: R510 AP stays red light

flo253 — Thu, 17 Aug 2023 17:51:16 GMT

@Zairah can you help with this?

Re: R510 AP stays red light

flo253 — Sun, 20 Aug 2023 17:16:27 GMT

Can I get an RMA approval???

Re: R510 AP stays red light

flo253 — Sun, 20 Aug 2023 17:18:39 GMT

Can I get an RMA approval???

Re: R510 AP stays red light

flo253 — Sun, 20 Aug 2023 17:22:10 GMT

@masaaki_yamada ?

Re: R510 AP stays red light

flo253 — Sun, 20 Aug 2023 17:23:48 GMT

@Parik_MN?

Re: R510 AP stays red light

flo253 — Mon, 21 Aug 2023 20:16:07 GMT

Hello?

Re: R510 AP stays red light

Parik_MN — Tue, 22 Aug 2023 05:02:53 GMT

Hello @flo253,

We see you have logged a ticket 01537375 with us. Since you are from Lennar community, please post your concern in appropriate forums group, concerned person would validate and approve for an RMA. Please refer below link for more info.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/bd-p/lennar

Regards,

Parik

Re: R510 AP stays red light

Orlando_Elias — Fri, 08 Dec 2023 22:30:35 GMT

@flo253

You need to open a ticket with RUCKUS TAC so you can get an RMA for your AP.

Re: R510 AP stays red light

syamantakomer — Tue, 12 Dec 2023 18:46:22 GMT

Hi there,

You can only get replacement if you have purchased this AP from authorized RUCKUS Partner or reseller.

For the same, please open a Support case and our team should be able to help (if device is purchased from an authorized reseller/partner).