topic Re: Signal Drop on R650 in Access Points - Indoor and Outdoor

Signal Drop on R650

ToXicBoi — Thu, 13 Jul 2023 06:20:34 GMT

I have a Wireless Unify OpenScape WLAN Phone WL4 Handset and I'm using a Ruckus R650 system. Occasionally, I experience continuous signal drops. Does anyone have any suggestions?

Re: Signal Drop on R650

sanjay_kumar — Thu, 13 Jul 2023 06:25:50 GMT

Hi @ToXicBoi

When you say signal drop, I assume that the is getting disconnected.
Do you have any other devices connected to the R650 AP?
If yes, do you face signal drop issue on those devices as well?
Will it reconnect automatically?
Which version is the AP is running on?

We can try to understand the disconnection reason from the AP support file, you can download it as soon as you face the issue.
If you search for the keyword "disassociate" and look for the client MAC address, you will find the events.

Re: Signal Drop on R650

ToXicBoi — Thu, 13 Jul 2023 06:33:29 GMT

Hi Sanjay,

The signal of the IP Phone is being disconnected for a very short period of time, and then it automatically back to normal.

Yes, I have multiple devices connected to it. However, apart from the IP Phone, everything else is working fine.

ZD1200_10.5.1.0.176 / AP_10.5.1.0.176

Re: Signal Drop on R650

sanjay_kumar — Thu, 13 Jul 2023 06:35:45 GMT

Is this happening when roaming or when in station?
Also, is this happening when the iPhone goes to sleep mode by any chance?

Re: Signal Drop on R650

ToXicBoi — Thu, 13 Jul 2023 06:40:26 GMT

It cannot be in sleep mode. Because I have a similar system running Unleashed R310 without any issues.

Re: Signal Drop on R650

sanjay_kumar — Thu, 13 Jul 2023 07:01:49 GMT

Hi @ToXicBoi

You can share the logs by following the below steps to check on the issue:

1. Download the AP support file from the ZD GUI by clicking on the AP where the client is connected to.
2. Notice the time of issue.
3. Search for the client MAC address in the support file, share the event logs at the time of issue.

You can also open a support case so that we can help you on this issue and checking the logs.