https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/ZD-3000-shipped-with-old-firmware-that-can-t-see-our-new-WAP-s/m-p/7006#M1381 The ZoneDirector is really meant to be used with premium support -- and in fact firmware 9.9 and above have started enforcing this -- if you do not have a premium support entitlement, it will not let you update the firmware anymore.<BR /><BR />You should consider purchasing a support contract to use with your ZD (they aren't even sold new without a 1-yr support contract). Fri, 01 May 2015 16:15:28 GMT john_d 2015-05-01T16:15:28Z https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/ZD-3000-shipped-with-old-firmware-that-can-t-see-our-new-WAP-s/m-p/7005#M1380 Zone Director 3000 shipped with old firmware that can't see our new WAP's (R500)... Need premium support to download correct firmware... any thoughts? Fri, 01 May 2015 15:29:58 GMT https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/ZD-3000-shipped-with-old-firmware-that-can-t-see-our-new-WAP-s/m-p/7005#M1380 dan_marvin 2015-05-01T15:29:58Z https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/ZD-3000-shipped-with-old-firmware-that-can-t-see-our-new-WAP-s/m-p/7006#M1381 The ZoneDirector is really meant to be used with premium support -- and in fact firmware 9.9 and above have started enforcing this -- if you do not have a premium support entitlement, it will not let you update the firmware anymore.<BR /><BR />You should consider purchasing a support contract to use with your ZD (they aren't even sold new without a 1-yr support contract). Fri, 01 May 2015 16:15:28 GMT https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/ZD-3000-shipped-with-old-firmware-that-can-t-see-our-new-WAP-s/m-p/7006#M1381 john_d 2015-05-01T16:15:28Z https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/ZD-3000-shipped-with-old-firmware-that-can-t-see-our-new-WAP-s/m-p/7007#M1382 Yup.&nbsp; We did purchase 3 years premium support and I did register the licenses but when I tried to download the firmware, it said I didn't have the premium support.&nbsp; It turned out that the system didn;t like Firefox and when I used Chrome, it downloaded whcih seems weird.&nbsp; Thanks for your help. Sat, 02 May 2015 00:59:29 GMT https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/ZD-3000-shipped-with-old-firmware-that-can-t-see-our-new-WAP-s/m-p/7007#M1382 dan_marvin 2015-05-02T00:59:29Z