topic Re: New AP R510 does not join existing unleashed network in Access Points - Indoor and Outdoor

New AP R510 does not join existing unleashed network

Ronald — Sun, 14 May 2023 12:01:23 GMT

I have an unleashed network consisting of two R510 and wanted to add a third AP.

At first the new AP was detected and automatically upgraded to the latest firmware however after some time the AP changed its status to offline and no clients were connected. I moved it to another location and again its status was offline. I moved it back, changed power adapter,but no joy.

I removed the AP from the network configuration hoping it would rediscover it.
When I turn it on the red light will turn on, after some time PWR light blinks green and some time later CTR blinks..
At some point both blink. Isee the configure.me SSID, can connect to it. Can do stuff like FW upgrades.
All AP's have the same (latest) firmware

Under admin/administration/upgrade I see the new accesspoint. Even when I have disconnected it.
What can I do to fix this?

Re: New AP R510 does not join existing unleashed network

Ronald — Sun, 14 May 2023 16:17:18 GMT

An update... Saw that some configuration was still present in the network configuration. Made a backup and partially restored it. After the "ghost" AP (the new one) was gone. Turned on the new AP which then joined. Good news.....

However, after some time the AP disconnects while marked as "Master". Did the network fail in negotiating who is the master? Is a network with 3 AP's without a dedicated master not supported? Many questions...

Re: New AP R510 does not join existing unleashed network

Ayush_Tripathi — Mon, 15 May 2023 14:25:30 GMT

Hello @Ronald

Please confirm the firmware version of the existing R510 APs and the new AP which you added.

Please login in all the AP CLI and run the below command and paste the output here

get version

get election

To join the unleashed controller, all the APs needs to be on the same firmware version.

Re: New AP R510 does not join existing unleashed network

Ronald — Fri, 19 May 2023 07:57:46 GMT

Thanks Ayush...

Re: New AP R510 does not join existing unleashed network

Ronald — Fri, 19 May 2023 07:56:41 GMT

Re: New AP R510 does not join existing unleashed network

Ronald — Thu, 18 May 2023 15:13:49 GMT

Finally managed to login into the AP..
This is what I have:

rkscli: get version
Ruckus R510 Multimedia Hotzone Wireless AP
Version: 200.14.6.1.179
OK
rkscli: get election

The local AP's ip address is 192.168.1.203, Election role is member, Fix role is NO, Debug level is INFO, Prefer master is 00:00:00:00:00:00, Prefer Second master is 00:00:00:00:00:00, Dedicated Mode Enabled: NO

MacAddress IpAddress Role CfgID StaRate FreeMem MeshEna MeshNode MeshNodeType Model ActiveVer BackupVer SysTime BoardType UpTime LastSeen
---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
34:8f:27:0d:6b:60 192.168.1.213 master 1086 53 247316 0 0 0 R510 200.14.6.1.179 200.13.6.1.319 94631383 r510-5-31-4bss [6 hrs 31 mins 20 secs] [Thu May 18 16:49:50 2023]
34:8f:27:0d:8a:20 192.168.1.203 member 1086 45 307436 0 0 0 R510 200.14.6.1.179 200.13.6.1.319 0 r510-5-31-4bss [3 days 22 hrs 17 mins 7 secs] [Thu May 18 16:49:52 2023]
24:79:2a:3f:bb:c0 192.168.0.1 member 4 57 288440 1 0 8 R510 200.14.6.1.179 200.13.6.1.319 0 r510-5-31-4bss [9 mins 20 secs] [Thu May 18 16:49:52 2023]
OK
rkscli:

The third AP does not join the existing two AP's network as you can see. But does have the same FW level.

Re: New AP R510 does not join existing unleashed network

Ayush_Tripathi — Fri, 19 May 2023 08:57:13 GMT

Hello @Ronald

The IP address of the third AP is 192.168.0.1 which is default IP of the AP.

While master AP IP address is 192.168.1.213, both the APs are having different network.

Please login into the third AP via CLI with IP 192.168.0.1 and set the static/manually IP in the same subnet which is assigned for the master AP.

Below is the command to set the static IP on the AP via CLI

set ipaddr wan <ip address> <subnet mask> <gateway>

To login into the third AP your PC needs to be on the same network of 192.168.0.1, you need to assigned static IP on your PC, please follow the below setps.

Configure a 192.168.0.x (other than .1) on the PC Ethernet interface:
     - Go to the start button on your PC and click on control panel.
     - Click on Network and Internet and then Network and Sharing center.
     - On the next screen click on "Change Adapter Settings".
     - On the next screen Right mouse click on the Ethernet adapter and then choose "Properties".
     - On the next window scroll down to "Internet Protocol version 4(TCP/IPv4)" and double-click, to bring up the next window.
     - Change the setting from "Obtain an IP address automatically" to "Use the following IP address".
     - In the next line down enter the IP address 192.168.0.20 and use a subnet mask of 255.255.255.0, and click OK.
        (Remember to change the auto IP address setting back when done working with the AP).

Re: New AP R510 does not join existing unleashed network

Ronald — Thu, 25 May 2023 15:47:09 GMT

Hi Ayush,
Thanks so much for your extensive reply.
I gave a reply, but for some reason it didn't save it.

I kinda gave up but after reading your post I decided to try once more.
The AP gives me most of the time a red light and does not boot when I connect it to either a PoE or separate power adapter. However..
Sometimes it does boot and after some time it does join the network, but most of the time CTL blinks and after a period of time the red light turns on and nothing happens afterwards. Or it's simply the red light that is turned on after I plug in the power (and nothing else). Reset button does not work either.

My guess is that the AP is not OK. setting up the other AP's was a breeze so something might be fishy. This morning it did boot and joined the network after a minute or so, but was kicked out and set to "disconnect". Now the red light again and nothing else. Reset button doesn't work either.

What do you think, bad AP, or do you have some tricks in your sleeve?

Re: New AP R510 does not join existing unleashed network

Ronald — Sun, 04 Jun 2023 09:16:09 GMT

Swapped the AP for another one that joined the network after a firmware upgrade and some reboots. All works as expected. So it seems the previous AP was bad. Thanks for the help.

Re: New AP R510 does not join existing unleashed network

misterwow — Tue, 07 May 2024 07:41:38 GMT

hi all, i got the same problem, the difference are both of them are on the same subnet. but the later one cannot join the unleashed network. any experience solving this?