topic Re: VOWIFI R550 Innovaphone IP73 in Access Points - Indoor and Outdoor

VOWIFI R550 Innovaphone IP73

CK1 — Wed, 15 Feb 2023 08:40:21 GMT

HI,

We have deployed a network on vsz environement with R550.

vSZ firmware is 6.1.1.0.959 en de AP firmware is 6.1.1.0.1274.

connecting Innovaphone IP73 wifi phones on Innovaphone IP811 pbx. The IP73 is dropping connection even without moving. has anyone has the same issues and eventualy a fix for this issue? (Ruckus support is already triing to help.

Re: VOWIFI R550 Innovaphone IP73

MA — Wed, 15 Feb 2023 09:07:23 GMT

Hi @CK1

If the issue is reproducible, you can try to trace client connection with Troubleshooting> Client connection option. This will help to understand where the connection is failing.

The navigation to Troubleshooting client connection is described in the following guide: https://docs.commscope.com/bundle/sz-611-adminguide-sz300vsz/page/GUID-D2790063-9D5F-4C59-800D-F1A08C6F4720.html

Re: VOWIFI R550 Innovaphone IP73

CK1 — Wed, 15 Feb 2023 11:48:29 GMT

we have done this already 😉 troubleshooting in all ways. just wondering if someone has already faced same issue and found a solution

Re: VOWIFI R550 Innovaphone IP73

mark_pledl — Fri, 03 Mar 2023 15:16:56 GMT

Dear CK1,

I had similair problems with R550 AP and Yeahlink phones but I cannot remeber which AP firmware fixed that. If you have possibility to move one AP to a dofferent zone and test it I would recommend to use 6.1.0.0.9240 or 5.2.2.0.2064 firmware. They had fixes in that maybe have not made it to 6.1.1.0.1274.

It might be worth a try, but no guaratee that it fixes your issue.

Br,

Mark.

Re: VOWIFI R550 Innovaphone IP73

aLx — Thu, 01 Jun 2023 12:04:39 GMT

I`m having something similar with our recent move from on prem ZoneDirector to Cloud vSZ and after getting our AP firmware to 6.1.1.0.1274 I`ve noticed voip calls dropping out on the WiFi handsets as well as client preferring g/n bands instead of a/n/ac. I`m currently still looking into this with our 3rd party support but they are blaming the client drivers which I think a bad way of looking at it. On our secondary site which was cloud vSZ we were running different version which worked flawlessly - 6.0.0.0.1640. Might need to find a maintenance window and try to downgrade AP firmware or I believe there`s a newer version (6.1.1.0.1322) that MIGHT fix it.