topic Re: AP H320 don´t show clients connected on the controller in Access Points - Indoor and Outdoor

AP H320 don´t show clients connected on the controller

ITBrasil — Wed, 24 May 2023 12:04:37 GMT

I already did hard reset, reconfigured and the problem remains.

Re: AP H320 don´t show clients connected on the controller

sanjay_kumar — Thu, 25 May 2023 05:21:58 GMT

Hi @ITBrasil

Could you please share the below details:
1. Controller version.
2. AP support log, which can be downloaded from the controller GUI.
3. From the controller GUI, click on the Access Points tab >> Click on the H320 AP >> Share the General tab screen shot

You can send the information directly to only ME so that I can check and respond.

Re: AP H320 don´t show clients connected on the controller

ITBrasil — Thu, 25 May 2023 11:53:06 GMT

Hi @sanjay_kumar, thank you for replying!

Follows the requested information:

1. Controller version: 6.1.0.0.935

2. AP support log

3. AP General

Re: AP H320 don´t show clients connected on the controller

sanjay_kumar — Thu, 25 May 2023 16:27:52 GMT

Hi @ITBrasil
I do not see any clients connected on the AP support log. Even if the controller GUI does not show the clients, the AP should have the details on the Support log if the client is connected to the AP.

Can you share the same information again when you have the client connected to the AP?

Re: AP H320 don´t show clients connected on the controller

ITBrasil — Thu, 25 May 2023 18:06:04 GMT

Hi!

So, it is not possible to connect to the AP. Because we have several devices connected via wifi, located in the same place as this AP, and none connect to it. We have already tested other APs on the same network point, and it was possible to connect to them.
Is there any solution for this AP or just doing the replacement?

Re: AP H320 don´t show clients connected on the controller

sanjay_kumar — Fri, 26 May 2023 04:41:51 GMT

Hi @ITBrasil
Can you try the below steps:
1. Factory reset the AP.
2. Upgrade the AP to Standalone version from the below link
https://support.ruckuswireless.com/software/2780-ruckus-solo-access-point-114-0-0-0-6565-ga-software-release-h320

3. Login to the AP.
4. Create an SSID and see if you can connect the clients.

If you need any support, you can open a support case so that we can troubleshoot the issue.

Re: AP H320 don´t show clients connected on the controller

ITBrasil — Fri, 26 May 2023 13:13:47 GMT

Hi!

I tried these steps and don´t work. The SSID that I created doesn't even shows, I tested with other AP and worked, but in this don't. I opened a support case.

Thank you for your help!

Re: AP H320 don´t show clients connected on the controller

sanjay_kumar — Mon, 29 May 2023 05:27:40 GMT

Hi @ITBrasil
Thank you for the update. Out support team will further check on this and will troubleshoot the issue.