topic Internet becomes unavailable and nothing loads in Access Points - Indoor and Outdoor

Internet becomes unavailable and nothing loads

panch013 — Tue, 02 May 2023 21:50:06 GMT

Internet just doesn't load with ruckus. I have another router connected which works just fine. So, my internet provider is not an issue. The issue seems to be with the device. I have even updated it via unleased to the latest update. Can you please help?

Re: Internet becomes unavailable and nothing loads

Orlando_Elias — Tue, 02 May 2023 22:29:20 GMT

Hey, let me ask you some questions:

Does your device get an IP address when connected to RUCKUS?
Can you ping 8.8.8.8?
Can you ping google.com?

If the answer to the three questions above is YES, then review this youtube video from RUCKUS Education to troubleshoot further.

Re: Internet becomes unavailable and nothing loads

panch013 — Tue, 02 May 2023 22:42:02 GMT

Hello,

I also see this in unleased dashboard. Please find the attachment. So I tried to follow this guide on my mac - https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12CP-Ruckus-Switch/td-p/46759. But not able to see /dev/cu.SiLabs_Serial under /dev. Can you please help?
the requests are timing out some time and some times they work:

kewals-mbp:~ kewal$ ping google.com PING google.com (142.250.191.238): 56 data bytes 64 bytes from 142.250.191.238: icmp_seq=0 ttl=56 time=151.929 ms 64 bytes from 142.250.191.238: icmp_seq=1 ttl=56 time=53.465 ms çRequest timeout for icmp_seq 2 Request timeout for icmp_seq 3 Request timeout for icmp_seq 4 ^C --- google.com ping statistics --- 6 packets transmitted, 2 packets received, 66.7% packet loss round-trip min/avg/max/stddev = 53.465/102.697/151.929/49.232 ms kewals-mbp:~ kewal$ ping google.com PING google.com (142.250.191.238): 56 data bytes Request timeout for icmp_seq 0 Request timeout for icmp_seq 1 Request timeout for icmp_seq 2 ^C --- google.com ping statistics --- 4 packets transmitted, 0 packets received, 100.0% packet loss kewals-mbp:~ kewal$ ping 8.8.8.8 PING 8.8.8.8 (8.8.8.8): 56 data bytes Request timeout for icmp_seq 0 Request timeout for icmp_seq 1 ^C --- 8.8.8.8 ping statistics --- 3 packets transmitted, 0 packets received, 100.0% packet loss kewals-mbp:~ kewal$ ping google.com PING google.com (142.250.191.238): 56 data bytes Request timeout for icmp_seq 0 Request timeout for icmp_seq 1 Request timeout for icmp_seq 2 Request timeout for icmp_seq 3 ^C --- google.com ping statistics --- 5 packets transmitted, 0 packets received, 100.0% packet loss kewals-mbp:~ kewal$ ping google.com PING google.com (142.250.191.206): 56 data bytes 64 bytes from 142.250.191.206: icmp_seq=0 ttl=56 time=23.554 ms 64 bytes from 142.250.191.206: icmp_seq=1 ttl=56 time=29.028 ms 64 bytes from 142.250.191.206: icmp_seq=2 ttl=56 time=29.312 ms ^C --- google.com ping statistics --- 3 packets transmitted, 3 packets received, 0.0% packet loss round-trip min/avg/max/stddev = 23.554/27.298/29.312/2.650 ms kewals-mbp:~ kewal$

Re: Internet becomes unavailable and nothing loads

panch013 — Tue, 02 May 2023 22:43:33 GMT

Forgot to attache this in earlier post.

Re: Internet becomes unavailable and nothing loads

panch013 — Tue, 02 May 2023 22:59:53 GMT

One more thing to note for switch to mac connectivity is that my mac doesn't have usb port.

Re: Internet becomes unavailable and nothing loads

Orlando_Elias — Tue, 02 May 2023 23:59:00 GMT

If your MAC does not have a USB port, you would need an adapter or a different computer.

Re: Internet becomes unavailable and nothing loads

Orlando_Elias — Tue, 02 May 2023 23:59:37 GMT

Since the host has an IP address and it can ping the Internet, please follow the steps on the suggested youtube video.