topic Re: can't upgrad my ZD1200 in Access Points - Indoor and Outdoor

can't upgrad my ZD1200

yassine_elkhatt — Fri, 04 Dec 2015 15:32:21 GMT

HI,

i have issue with my ZD 1200, ineed to affecte a upgrad from 9.9.0.0 to 9.10. so whene i try this operation th erreur message apeare " the support entitlement file is missing or invalid, please contact Ruckus Support for futuer assistance.

thank's

Re: can't upgrad my ZD1200

Anusha_Vemula — Fri, 04 Dec 2015 15:42:26 GMT

Hi Yassine,

The notification message is regarding the active support contract on the ZD. If you do not have active support on the ZD, you would not be able to upgrade the ZD.

Download the entitlement file from the support site using the below link and upload that .spt file under Administer> Support on the ZD. Then try to upgrade.

https://support.ruckuswireless.com/en...

If you do not have active support contract, you will get a 90 day warranty entitlement file.

- Anusha

Re: can't upgrad my ZD1200

yassine_elkhatt — Fri, 04 Dec 2015 20:34:38 GMT

Hi anusha,

first thank you for your request.

Re: can't upgrad my ZD1200

manoj_solanki — Mon, 14 Dec 2020 07:13:48 GMT

@anusha_v_v_l

thanks Anusha. Its working.

Re: can't upgrad my ZD1200

ERIC123 — Wed, 12 Apr 2023 14:19:19 GMT

I just get this error msg --“We're sorry. That download is not available at this time. Please check back.”

and I tried many times

Re: can't upgrad my ZD1200

ssorto — Thu, 13 Apr 2023 01:02:29 GMT

I tried this same issue cant download the file I talked to support need active contract to get the file 😞 this is EOL