topic Re: AP is always booting with the same firmware, can't change in Access Points - Indoor and Outdoor

AP is always booting with the same firmware, can't change

luis_oliveira — Fri, 31 Mar 2023 17:13:18 GMT

Hello I need the help of the pack, there's any way to delete an image by cli or force to boot with the image2 ? I have an AP a 310d that have a problem, can't change de firmware, not by gui or cli i tried everything it's says it's a success, but after that is always booting with the same wrong image. Here more information, any ideas?

rkscli: get version

Ruckus T310C Multimedia Hotzone Wireless AP

Version: 10.1.1.0.26

rkscli: fw show all

control file /writable/fw/main.cntl not in flash

-------------------------------------

current primary boot image is Image2

---------------<Image1 FW header>

Magic: RCKS

next_image: 0x2a0000

invalid: 0

hdr_len: 160

compression: l7

load_address: 0x0

entry_point: 0x80208000

timestamp: Tue Apr 24 20:54:48 2018

binl7_len: 12050272

hdr_version: 4

hdr_cksum: 0x9EEF

version: 10.1.1.0.26 ( 10.1.1.0.26 )

MD5: 8B14286E7E833167656F7CCDB744A182

product: r510 (0)

architecture: 0

chipset: 0

board_type: 0

board_class: 0

customer:

Image Sign Type: Fully Signed Image(FSI).

---------------<Image2 FW header>

Magic: RCKS

next_image: 0x2b0000

invalid: 0

hdr_len: 160

compression: l7

load_address: 0x0

entry_point: 0x80208000

timestamp: Mon Dec 9 23:47:58 2019

binl7_len: 26720092

hdr_version: 4

hdr_cksum: 0xE258

version: 200.7.10.202.94 ( 200.7.10.202.94 )

MD5: 2A5830B6090938C4C547ED3CE7757CEE

product: r510 (0)

architecture: 0

chipset: 0

board_type: 0

board_class: 0

customer:

Image Sign Type: Intermediate Signed Image(ISI).

Tail start: 0x197af60

Re: AP is always booting with the same firmware, can't change

Sunil_Acharya — Mon, 03 Apr 2023 02:16:14 GMT

Hi Luis,

Greetings,

AP have connected to ZD previously and stuck on the same image.

Please try to perform factory default using "set factory" command from the CLI of the AP and upgrade the firmware to version

R510

https://support.ruckuswireless.com/software/3510-ruckus-unleashed-ap-200-13-ga-software-for-r510

T310C

https://support.ruckuswireless.com/software/3511-ruckus-unleashed-ap-200-13-ga-software-for-t310c

Please download the firmware and then upgrade the AP and let us know the behavior.

Please use Mozilla Firefox browser to upgrade the firmware.

Regards,

Sunil Acharya

Re: AP is always booting with the same firmware, can't change

sanjay_kumar — Mon, 03 Apr 2023 06:15:10 GMT

Hi @luis_oliveira
Post doing the factory reset and upgrading, if you still see the same issue, please share the complete output of the CLI upgrade logs.
Also from which version you are upgrading from. Sometimes when doing an upgrade from old firmware, you have to upgrade twice using the same file so that both Primary and Secondary image will get upgrade.

Re: AP is always booting with the same firmware, can't change

luis_oliveira — Mon, 03 Apr 2023 23:03:05 GMT

Hello Sunil, thanks for your answer but didn't work 😞 i used also Firefox even by FTP Server but it keep stuck in the same version and even the date, I think was the last time the AP worked correctly.

Software Version:Uptime:Current Time (GMT):

10.1.1.0.26

8 mins 52 secs

Fri Jul 29 09:19:35 2022

Theres any way to force delete the Primary image?

Re: AP is always booting with the same firmware, can't change

luis_oliveira — Mon, 03 Apr 2023 23:10:26 GMT

Hello Sanjay like I answer to Sunil didn't worked. I tried different versions to standalone, unlesheaded nothing worked, it keep stuck in the same version

10.1.1.0.26

even the data is always the same, like the syslog is old from 2022. So it seem also the set factory command does not work, there's any way to force it? I also tried the button with a clip.

Any idea?

Re: AP is always booting with the same firmware, can't change

sanjay_kumar — Tue, 04 Apr 2023 03:14:00 GMT

Hi @luis_oliveira
We can do the factory reset either by CLI or via FD button using paper clip.
If you are not able to do the FD, can you try contacting our support so that we can help you over a remote session? This way we can see what is happening for the upgrade.

Re: AP is always booting with the same firmware, can't change

luis_oliveira — Tue, 04 Apr 2023 20:47:15 GMT

Hello again, with the paper clip i also did more than once, it's the same doing by CLI or button.

Re: AP is always booting with the same firmware, can't change

sanjay_kumar — Wed, 05 Apr 2023 02:20:45 GMT

Hi @luis_oliveira
Please contact our support and open a case so that we can assist you on this.
https://support.ruckuswireless.com/contact-us

Re: AP is always booting with the same firmware, can't change

luis_oliveira — Wed, 12 Apr 2023 11:27:05 GMT

Hello i opened the case but the AP is no longer with a valid contract, so I guess there's no solution?

topic Re: AP is always booting with the same firmware, can't change in Access Points - Indoor and Outdoor

AP is always booting with the same firmware, can't change

Re: AP is always booting with the same firmware, can't change

Re: AP is always booting with the same firmware, can't change

Re: AP is always booting with the same firmware, can't change

Re: AP is always booting with the same firmware, can't change

Re: AP is always booting with the same firmware, can't change

Re: AP is always booting with the same firmware, can't change

Re: AP is always booting with the same firmware, can't change

Re: AP is always booting with the same firmware, can't change

Case ID: 01456849