topic Re: Some of the R700 event logs are not visible. in Access Points - Indoor and Outdoor

Some of the R700 event logs are not visible.

Hiro — Mon, 03 Apr 2023 04:35:09 GMT

Hello everyone.
I would like to know if anyone knows anything about this.

I am currently managing a zone with an R700 registered to vSZ-H.
I recently updated the controller firmware as follows.

5.2.2.0.317 -> 5.2.2.0.1563

At that time, the R700 with AP firmware 5.1.1.0.624 no longer kept event logs regarding client connections.
I then updated the AP firmware on the R700 to 3.6.2.0.795, but this did not improve the situation.

I can see logs such as AP config updates and reboots.

I can connect to the AP and control it from the controller, so there is no urgent need to take action, but it is inconvenient as it is.

Any tips would be appreciated.
Thanks again.

Re: Some of the R700 event logs are not visible.

Sunil_Acharya — Mon, 03 Apr 2023 05:12:29 GMT

Hi Hiro,

R700 support till 5.1.2.0.x.x version.

If you have ever controller upgrade to 5.1.2 then you could create a zone with 5.1.2 version and move few R700 AP's and check behavior.

Please perform re-indexing and check if it makes any difference.

LAB1# debug

LAB1(debug)# reindex-elasticsearch-all
Start to reindex ElasticSearch, may need few minutes...
Successful operation

Regards,

Sunil Acharya

Re: Some of the R700 event logs are not visible.

Hiro — Mon, 03 Apr 2023 06:04:13 GMT

Hi Sunil, thanks for the tip.

Before updating the firmware, the version of the R700 was 5.1.1.0.624.
The zone was left in place, so I moved the R700 and ran reindex-elasticsearch-all, but unfortunately the situation does not seem to have improved.

If there is another way, please let me know.
Best regards.

Hiro

Re: Some of the R700 event logs are not visible.

sanjay_kumar — Mon, 03 Apr 2023 06:10:52 GMT

Hi @Hiro
Just curious, are you having this issue only on certain zones are on all the zones?
Was it working fine before upgrading from 5.2.2.0.317?

Re: Some of the R700 event logs are not visible.

Hiro — Mon, 03 Apr 2023 06:45:07 GMT

Hi Sanjay

You are correct.

As of 5.2.2.0.317, all event logs were visible from the controller.
The AP firmware at that time was 5.1.1.0.624 and we have not updated it until now.

Re: Some of the R700 event logs are not visible.

sanjay_kumar — Mon, 03 Apr 2023 06:56:28 GMT

Hi @Hiro
So post upgrading from 5.2.2.0.317 -> 5.2.2.0.1563, you are not seeing the events for client connection and disconnection?
If yes, this is not an usual behavior since there is no changes with regards to the Event logs parameters.

Under Events & Alarms >> Events >> Events Tab >> I hope there is no "Filter ON" is selected>>

Under Events & Alarms >> Events >> Events Management >> Events >> Search for key word "client" and make sure "DB Persistence" is selected,
Can you share the screen show of this.

Re: Some of the R700 event logs are not visible.

Hiro — Tue, 04 Apr 2023 00:35:34 GMT

Hi Sanjay, thanks for the tip.

I checked with this controller and DB Persistence is not checked.
Would this be improved by adding this check?

If so, I have a concern.
Similarly in another R650 zone I am creating, DB Persistence in Crient is turned off, but that one is getting event logs.
I would like to know the reason for this.

Thank you in advance.

Re: Some of the R700 event logs are not visible.

sanjay_kumar — Tue, 04 Apr 2023 03:11:24 GMT

Hi @Hiro
DB Persistance parameters should be enabled for the respective event logs in order for the SZ\vSZ to display the events. But PLEASE MAKE SURE TO ENABLE THE RELEVENT PARAMETERS ONLY.

If you need any assistance, please feel free to contact our support so that they can assist you further on this.