topic Re: FreshAir Sensor Connectivity on 2.4G keeps disconnecting in Access Points - Indoor and Outdoor

FreshAir Sensor Connectivity on 2.4G keeps disconnecting

Andrea_Ancog — Thu, 30 Mar 2023 20:03:55 GMT

Hello Ruckus Support,

We've been having issues with our FreshAir Sensor. These devices are connected to 2.4G only.
We are using Ruckus Zone Director 1200 as the controller.

Can someone help us check what is causing this issue? We keep rebooting APs even if the APs are online.

Re: FreshAir Sensor Connectivity on 2.4G keeps disconnecting

sanjay_kumar — Fri, 31 Mar 2023 02:06:26 GMT

Hi @Andrea_Ancog
I see that you have opened a support case, we may have to look into the AP support for the disconnection details along with the configuration setup. Please share the details requested so that we can continue assisting you.