topic Not working in Access Points - Indoor and Outdoor

Not working

gpatel17 — Tue, 21 Mar 2023 02:16:29 GMT

Hello my ruckus is not working properly. When connected to the Verizon Fios router directly I have internet connection However when connecting to the ruckus access points it is not working.

Re: Not working

sanjay_kumar — Tue, 21 Mar 2023 04:13:20 GMT

Hi @gpatel17

On the "Internet" page, are you seeing the Green "right" icon for Gateway, DNS and says "Connected" for Internet?

If not, please ensure that you have the correct ISP settings under Admin & Services >> System >> IP Settings >> Gateway Mode

Re: Not working

Sunil_Acharya — Tue, 21 Mar 2023 09:45:15 GMT

Hi gpatel17

Greetings,

Before connecting the Ruckus AP directly to the router. Please connect the PC to the same port and use the DHCP option to receive the IP address and check if the PC is receiving the internet.

Please make sure the AP is running in standalone version.

Please connect the AP to the same port and login with default credentials.

username/password ---super/sp-admin and configure the SSID under configuration >> Radio 2.4G and Radio 5G>> save the configuration

Under Configuration>> Internet>> Select the IPV4 connection modeas DHCP and IPV4 DNS as Auto option >> Update settings.

If you want to use AP as DHCP server you could configure under configuration >>local subnet.

Please connect to the SSID and check if user is able to receive the ip address and connect to the internet.

Regards,

Sunil Acharya

Re: Not working

gpatel17 — Tue, 21 Mar 2023 23:01:32 GMT

Hello thank you for your message. I’m not sure what is being asked here. I’m sorry I’m not that tech savvy.

Re: Not working

gpatel17 — Tue, 21 Mar 2023 23:03:56 GMT

Hello I have a MacBook, which does not have an Ethernet port. Are you saying to connect the ruckus to my computer via cable?

Re: Not working

sanjay_kumar — Wed, 22 Mar 2023 03:03:47 GMT

Hi @gpatel17
What Sunil meant was to connecting the cable from your PC to the same port on the Router (where the AP is connected) and check if the PC is able to get the internet.

By any chance do you know if the AP is running on Unleashed version or Standalone version?
Are you able to access the AP GUI?
We might need few details if you have access to the GUI.

Re: Not working

gpatel17 — Sat, 01 Apr 2023 19:30:11 GMT

Can you please explain how do I get to unleashed api gui page ? I am trying to connect to ruckus api via my laptop but not sure the url. I tried unleashed.ruckuswireless.com or 192.168.0.1 but none of them worked.

I am able to connect to internet through my router or connecting router directly through laptop and it worked

Re: Not working

sanjay_kumar — Mon, 03 Apr 2023 02:33:02 GMT

Hi @gpatel17

If you are connecting the laptop to AP via wifi, then follow the below steps:
1. Turn on the Wifi on laptop.
2. Connect to the SSID, for example "Configure.me.x.x.x.x" with no password (When the AP is set to factory default) or any configured SSID on the AP.
3. Once connected open the browser and access "https://unleashed.ruckuswiress.com or the default IP 192.168.0.1 or the IP obtained from DHCP.

If you are connecting the Laptop to the Ethernet port of the switch\router:
1. Set the IP of the Laptop to same IP subnet\network as AP's (ex 192.168.0.10 if the AP is in default IP network).
2. Make sure you are able to ping the AP's IP address.
Then follow the same instruction from point 3 as above.

Re: Not working

gpatel17 — Mon, 03 Apr 2023 22:47:20 GMT

Hi thank you for your response. I just tried this and it is still not working. When connecting directly to the Verizon router I have full internet. When connecting to the ruckus access points I don’t have internet.

Re: Not working

sanjay_kumar — Tue, 04 Apr 2023 03:17:56 GMT

Hi @gpatel17
Are you able to login to the AP GUI via browser?
If yes, can you share the screen shot of the "Internet" tab?
I would like to see the below parameters
Green "right" icon for Gateway, DNS and says "Connected" for Internet

Re: Not working

gpatel17 — Tue, 04 Apr 2023 03:19:45 GMT

Sanjay please send me a screenshot as sample of what you want me to send you. I’ll attempt to look for it and send it to you promptly.

Re: Not working

gpatel17 — Tue, 04 Apr 2023 23:34:54 GMT

Hello reply to my previous message. Please send me a screenshot as sample of what you want me to send you. I’ll attempt to look for it and send it to you promptly.

Re: Not working

sanjay_kumar — Wed, 05 Apr 2023 02:11:51 GMT

Hi @gpatel17

Here is the screenshot of the page which I'm looking for from GUI.