topic Re: R610 randomly crashing in Access Points - Indoor and Outdoor

R610 randomly crashing

ragvnaldr — Thu, 09 Mar 2023 18:58:43 GMT

As of last week, my home R610 has been randomly crashing once every day or so. All wifi networks go offline and no response on the management IP.

I just updated the firmware a couple days ago to the most recent, but it just crashed again this morning.

No recent changes to the network or the AP except for that firmware update after the issue started happening.

Re: R610 randomly crashing

Vineet_nejwala — Fri, 10 Mar 2023 02:08:22 GMT

Hi @ragvnaldr

Can you share the support log of the Access point to have a look at the reason (you can dm me the logs)?

Support log can be downloaded from Maintenance --> Support Info
Syslog can be downloaded from Administrator --> Log

Best Regards

Vineet

Re: R610 randomly crashing

ragvnaldr — Fri, 10 Mar 2023 05:06:00 GMT

Sure, thanks.
I don't have either of those menu options, but I found the syslogs. And I see a debug option for Access Point, but not sure if that's helpful since debugs weren't enabled at the time. I enabled them now and will try and get it next time this happens. Also not sure if the syslogs actually include the event or not, I think they rolled over when I rebooted it after the wifi networks dropped. But again will try and get those before rebooting next time it happens if I can.

Re: R610 randomly crashing

sanjay_kumar — Fri, 10 Mar 2023 05:19:00 GMT

Hi @ragvnaldr

Are you using Unleashed version? If yes the support log can be downloaded under
Access Points >> Select the AP >> Click on Show AP Info >>> Click on Save logs

Re: R610 randomly crashing

ragvnaldr — Fri, 10 Mar 2023 05:42:33 GMT

Ahh, thanks @sanjay_kumar !

Okay, uploaded the support log as well to the link I sent @Vineet_nejwala

I see at the end, the lines:

Thu Mar 9 02:27:16 PST 2023 : problem detected
Thu Mar 9 03:41:41 PST 2023 : problem detected
Thu Mar 9 08:34:22 PST 2023 : power cycle detected

In this case, the network dropped around 8:32-8:33 and I went straight to unplugging it and plugging it back in, since I was in the middle of a work meeting, so I assume I just didn't give it enough time to auto-recover like it seems to have done at 2 and 3am.

Re: R610 randomly crashing

sanjay_kumar — Fri, 10 Mar 2023 05:46:35 GMT

Hi @ragvnaldr

Thank you for sharing the logs. AP Rebooting with "Problem detected" could be due to many reasons. We can find it from the AP support logs.

Let us review it and will keep you posted on the findings.

Re: R610 randomly crashing

Vineet_nejwala — Thu, 16 Mar 2023 11:56:28 GMT

Hi @ragvnaldr

Please open up a case with us using https://support.ruckuswireless.com/contact-us, we would either need to replace the AP or work with engineering for a image fix .

[2023/3/10 8:3:31] [Uptime : 930 min] XXX TARGET ASSERTED XXX
    行 18406: [wifi0]: XXX TARGET ASSERTED XXX
    行 18470: [2023/3/10 9:16:36] [Uptime : 70 min] XXX TARGET ASSERTED XXX
    行 18473: [wifi0]: XXX TARGET ASSERTED XXX
    行 18537: [2023/3/10 11:42:17] [Uptime : 143 min] XXX TARGET ASSERTED XXX
    行 18540: [wifi0]: XXX TARGET ASSERTED XXX
    行 18604: [2023/3/11 15:15:55] [Uptime : 1651 min] XXX TARGET ASSERTED XXX
    行 18607: [wifi0]: XXX TARGET ASSERTED XXX
    行 18671: [2023/3/13 22:28:42] [Uptime : 3150 min] XXX TARGET ASSERTED XXX
    行 18674: [wifi0]: XXX TARGET ASSERTED XXX
    行 18738: [2023/3/14 21:14:8] [Uptime : 1363 min] XXX TARGET ASSERTED XXX
    行 18741: [wifi0]: XXX TARGET ASSERTED XXX
    行 18805: [2023/3/14 22:26:46] [Uptime : 70 min] XXX TARGET ASSERTED XXX
    行 18808: [wifi0]: XXX TARGET ASSERTED XXX
    行 18872: [2023/3/14 23:40:41] [Uptime : 71 min] XXX TARGET ASSERTED XXX
    行 18875: [wifi0]: XXX TARGET ASSERTED XXX
    行 18945: [2023/3/10 8:3:31] [Uptime : 930 min] XXX TARGET ASSERTED XXX
    行 18948: [wifi0]: XXX TARGET ASSERTED XXX
    行 18970: [2023/3/10 9:16:36] [Uptime : 70 min] XXX TARGET ASSERTED XXX
    行 18973: [wifi0]: XXX TARGET ASSERTED XXX
    行 18995: [2023/3/10 11:42:17] [Uptime : 143 min] XXX TARGET ASSERTED XXX
    行 18998: [wifi0]: XXX TARGET ASSERTED XXX
    行 19020: [2023/3/11 15:15:55] [Uptime : 1651 min] XXX TARGET ASSERTED XXX
    行 19023: [wifi0]: XXX TARGET ASSERTED XXX
    行 19045: [2023/3/13 22:28:42] [Uptime : 3150 min] XXX TARGET ASSERTED XXX
    行 19048: [wifi0]: XXX TARGET ASSERTED XXX
    行 19070: [2023/3/14 21:14:8] [Uptime : 1363 min] XXX TARGET ASSERTED XXX
    行 19073: [wifi0]: XXX TARGET ASSERTED XXX
    行 19095: [2023/3/14 22:26:46] [Uptime : 70 min] XXX TARGET ASSERTED XXX
    行 19098: [wifi0]: XXX TARGET ASSERTED XXX
    行 19120: [2023/3/14 23:40:41] [Uptime : 71 min] XXX TARGET ASSERTED XXX
    行 19123: [wifi0]: XXX TARGET ASSERTED XXX

Best Regards

Vineet

Re: R610 randomly crashing

ragvnaldr — Thu, 16 Mar 2023 15:17:20 GMT

Okay, thanks, I appreciate you looking into it.
I tried opening a case first, but don't have a support contract since it's just a home unit, but I'll see what I can do.

Re: R610 randomly crashing

Vineet_nejwala — Fri, 17 Mar 2023 02:36:25 GMT

@ragvnaldr

Can you send me the serial number of your unit on message.

Best Regards

Vineet

Re: R610 randomly crashing

ragvnaldr — Fri, 17 Mar 2023 03:27:03 GMT

Sure. I just saw that I can at least raise a case for RMA though, so I've done that now and should be set from here. Thanks again for all the help!