topic Re: AP power light is always red in Access Points - Indoor and Outdoor

AP power light is always red

TiffanyLeathers — Thu, 26 Jan 2023 19:46:25 GMT

Hello. Our downstairs access point power light is always red. The one upstairs works fine. We’ve tried to reset it and it doesn’t do anything.

Dickson — Thu, 02 Mar 2023 03:37:26 GMT

Hello Tiffany,

I believe we need RMA on this AP, please log a case with us for RMA if you have support contract.

Thanks,

Dickson

sanjay_kumar — Thu, 02 Mar 2023 04:10:41 GMT

Hi @TiffanyLeathers
Have you tried using a different power source\cable\port just to ensure that the AP is getting enough\proper power?

If yes, then please raise an RMA by contacting our support team from the below link.
https://support.ruckuswireless.com/contact-us