topic Re: 9.13 MR2: R710 fails to upgrade in Access Points - Indoor and Outdoor

9.13 MR2: R710 fails to upgrade

john_d — Thu, 10 Nov 2016 22:07:06 GMT

It looks like there's a serious problem with the 9.13.2 update just posted. I upgraded my ZD1200 to this firmware and unfortunately after the upgrade, both of my R710's failed to upgrade to the new firmware:

2 23:26:46 R710 local2.err syslog: Firmware update error(-29)
Jan 2 23:26:48 R710 kern.warn kernel: [ 147.710684] : vid[1:0]=1,0
Jan 2 23:26:48 R710 kern.warn kernel: [ 147.710684] : vid[1:0]=1,0
Jan 2 23:26:51 R710 daemon.notice Firmware Daemon[2890]: working|looking up control server IP
Jan 2 23:26:51 R710 daemon.notice Firmware Daemon[2890]: working|reading control file
Jan 2 23:26:51 R710 daemon.notice Firmware Daemon[2890]: working|reading firmware file header
Jan 2 23:26:51 R710 kern.warn kernel: [ 150.222774] : vid[1:0]=1,0
Jan 2 23:26:51 R710 kern.warn kernel: [ 150.222774] : vid[1:0]=1,0
Jan 2 23:27:01 R710 daemon.notice Firmware Daemon[2890]: failed|AP Image Signing : Firmware public key verification failed.
Jan 2 23:27:01 R710 local2.err syslog: Firmware update error(-29)
Jan 2 23:27:06 R710 daemon.notice Firmware Daemon[3029]: working|looking up control server IP
Jan 2 23:27:06 R710 daemon.notice Firmware Daemon[3029]: working|reading control file
Jan 2 23:27:06 R710 daemon.notice Firmware Daemon[3029]: working|reading firmware file header
Jan 2 23:27:16 R710 daemon.notice Firmware Daemon[3029]: failed|AP Image Signing : Firmware public key verification failed.
Jan 2 23:27:16 R710 local2.err syslog: Firmware update error(-29)
Jan 2 23:27:21 R710 daemon.notice Firmware Daemon[3192]: working|looking up control server IP
Jan 2 23:27:21 R710 daemon.notice Firmware Daemon[3192]: working|reading control file
Jan 2 23:27:21 R710 daemon.notice Firmware Daemon[3192]: working|reading firmware file header
Jan 2 23:27:30 R710 authpriv.info dropbear[2116]: Exit before auth: Exited normally
Jan 2 23:27:31 R710 daemon.notice Firmware Daemon[3192]: failed|AP Image Signing : Firmware public key verification failed.
Jan 2 23:27:31 R710 local2.err syslog: Firmware update error(-29)
Jan 2 23:27:33 R710 kern.warn kernel: [ 192.711871] : vid[1:0]=1,0
Jan 2 23:27:33 R710 kern.warn kernel: [ 192.711871] : vid[1:0]=1,0
Jan 2 23:27:33 R710 authpriv.info dropbear[3306]: Child connection from 10.0.200.240:50893
Jan 2 23:27:34 R710 authpriv.notice dropbear[3306]: Deferring to RKS shell to authenticate password.
Jan 2 23:27:34 R710 authpriv.err dropbear[3306]: chown(/dev/ttyp0, 0, 5) failed: Read-only file system
Jan 2 23:27:34 R710 authpriv.err dropbear[3306]: chmod(/dev/ttyp0, 0620) failed: Read-only file system
Jan 2 23:27:36 R710 daemon.notice Firmware Daemon[3324]: working|looking up control server IP
Jan 2 23:27:36 R710 daemon.notice Firmware Daemon[3324]: working|reading control file
Jan 2 23:27:36 R710 daemon.notice Firmware Daemon[3324]: working|reading firmware file header
Jan 2 23:27:36 R710 kern.warn kernel: [ 195.648359] : vid[1:0]=1,0
Jan 2 23:27:36 R710 kern.warn kernel: [ 195.648391] : vid[1:0]=1,0
Jan 2 23:27:46 R710 daemon.notice Firmware Daemon[3324]: failed|AP Image Signing : Firmware public key verification failed.
Jan 2 23:27:46 R710 local2.err syslog: Firmware update error(-29)
Jan 2 23:27:51 R710 daemon.notice Firmware Daemon[3465]: working|looking up control server IP
Jan 2 23:27:51 R710 daemon

Re: 9.13 MR2: R710 fails to upgrade

john_d — Thu, 10 Nov 2016 22:09:55 GMT

I was able to downgrade back to 9.13.1 MR1 Refresh and bring my network back online.

Re: 9.13 MR2: R710 fails to upgrade

michael_brado — Thu, 10 Nov 2016 22:27:57 GMT

Please open a ticket with Support asap! Thanks John.

Re: 9.13 MR2: R710 fails to upgrade

john_d — Thu, 10 Nov 2016 22:33:37 GMT

Will do! Opened case 00501296

Re: 9.13 MR2: R710 fails to upgrade

michael_brado — Thu, 10 Nov 2016 23:11:26 GMT

Hi John,

I've given DevEng a heads-up, and a TAC engineer will contact you shortly.

Can we have a ZD debug log, and that APs support info file? Thanks.

Re: 9.13 MR2: R710 fails to upgrade

john_d — Thu, 10 Nov 2016 23:15:45 GMT

Yep I'll attach both soon. I am on 9.13.1 MR1 Refresh again, so hopefully the logs still contain something useful. At the moment unfortunately I can't risk further downtime until early next week.

Re: 9.13 MR2: R710 fails to upgrade

dave_watkins_74 — Tue, 15 Nov 2016 21:32:50 GMT

Hi John

Did this go anywhere or get resolved? There are a couple of things in this release that would be quite useful, but I've got some R710's and really don't want to risk it failing and having to downgrade.

Thanks

Re: 9.13 MR2: R710 fails to upgrade

john_d — Tue, 15 Nov 2016 21:34:31 GMT

My case is still open. We exchanged some more logs on Friday when I was able to reproduce the issue again.

I suspect it's something related to either my AP's or my configuration but I'm waiting to hear back.

Re: 9.13 MR2: R710 fails to upgrade

dave_watkins_74 — Tue, 15 Nov 2016 21:36:16 GMT

Thanks, I'll hold off then, I've got a couple of 710s forming a mesh link, with R600's on the other side of that link

Re: 9.13 MR2: R710 fails to upgrade

jill_eldridge_e — Tue, 06 Dec 2016 16:43:08 GMT

I have 5 R700s that are failing to allocate DHCP addresses post 9.13.2 upgrade to ZD1200 although it shows that the APs are upgraded with the new cert.