topic Re: ZD1200 Licence firmware update in Access Points - Indoor and Outdoor

ZD1200 Licence firmware update

Peli0815 — Sun, 29 Jan 2023 16:53:26 GMT

Hello,
my ZD1200 has been died last week.
so today i got a "new" one by a Ebay deal.
this one has a 50 AP-license installed, but the Firmware is very old

i want to update from Softwareversion9.13.3.0 build 133 to 10.1.2.0 build 318

i do not have the original license keys just the orderID from the webfrontend.
is there a chance to get the licencs activation file / Key again?

i do not want to loose theese lienses

thanky for your reply
Ben

Re: ZD1200 Licence firmware update

bruno_andrade — Wed, 01 Feb 2023 14:15:53 GMT

Hi, all licenses are storage in our license portal:

https://support.ruckuswireless.com/liman

You may want to contact your reseller to get access to the portal and dowload the licenses.

Re: ZD1200 Licence firmware update

Peli0815 — Wed, 01 Feb 2023 18:59:56 GMT

Hello Bruno,

thank you for your reply.
so i do not realy have a responsible reseller.
i have an ZoneDirector1200 with an Licence and i want to update this zoneDirector.

how to proceed to not loose these licences.
in case they are lost there must be a way to get the licence key again.

in case i need to get a reseller, can you please suggest one?

thank you

Benjamin

Re: ZD1200 Licence firmware update

bruno_andrade — Thu, 02 Feb 2023 15:56:42 GMT

When I wrote reseller I mean the person you bought the ZD from.

Only the original owner can open a support ticket to get the licenses or access to LiMAN portal.

Re: ZD1200 Licence firmware update

ms264556 — Fri, 03 Feb 2023 04:34:54 GMT

ZD AP licenses persist through factory resets and firmware upgrades.

If the eBay ZD has an active support contract then you can just upgrade directly to 10.1.2.0 build 318 and then restore your backup.

If your new ZD has no remaining support then it should pickup 30 days of support after a factory reset, if it can access the internet. Then you can do your upgrade and restore.