https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/Unable-to-upgrade-license/m-p/6709#M1328 Probably best to contact Support to get things sorted out.<BR />See Contact Us on the website to get started.<BR /><A href="https://support.ruckuswireless.com/" rel="nofollow">https://support.ruckuswireless.com/</A> Wed, 27 Apr 2016 18:28:28 GMT michael_brado 2016-04-27T18:28:28Z https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/Unable-to-upgrade-license/m-p/6708#M1327 We purchased the upgrade to go from 12 AP's to 25 AP's a little while ago, the temporary license worked fine (which has now expired) but we are unable to redeem the new full license. &nbsp;Every time I try to upgrade the license I get "You can not activate this code. &nbsp;Your account does not match the sales order." Obviously that message is quite self-explanatory, the issue is we don't have any associated accounts, we purchased everything directly through Ruckus and these codes were sent straight to me from Ruckus. &nbsp;Any help would be appreciated. Wed, 27 Apr 2016 09:00:36 GMT https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/Unable-to-upgrade-license/m-p/6708#M1327 ellis_porter_77 2016-04-27T09:00:36Z https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/Unable-to-upgrade-license/m-p/6709#M1328 Probably best to contact Support to get things sorted out.<BR />See Contact Us on the website to get started.<BR /><A href="https://support.ruckuswireless.com/" rel="nofollow">https://support.ruckuswireless.com/</A> Wed, 27 Apr 2016 18:28:28 GMT https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/Unable-to-upgrade-license/m-p/6709#M1328 michael_brado 2016-04-27T18:28:28Z