R710 will not join ZD

gmillerpenns — Mon, 09 Jan 2023 17:44:56 GMT

Hopefully, this won't be a "lesson" in "you get what you pay for." but here goes.

I bought a few used R710's to add to our network. I've done this in the past and always had good results. I bought 10 this time from two different vendors. So far, only 2 have been recognized by the ZD.

I've reset to factory settings, tried to manually set the ZD IP address, etc. No luck. Any ideas? Here's the first few lines of the log

Jan 9 17:27:59 RuckusAP user.notice syslog: CLI, user requests reboot via CLI command Jan 9 17:27:59 RuckusAP daemon.info hub_registrar: OCSP: 'Good' via ocsp-check - querying registrar @ ap-registrar.ruckuswireless.com Jan 9 17:27:59 RuckusAP local1.info sessionMgr[753]: build_and_send_scg_init_req:207 Enter Jan 9 17:27:59 RuckusAP user.err MsgDist[747]: Failed to route the message Jan 9 17:27:59 RuckusAP user.err MsgDist[747]: RCSL_MSG_HDR : [Total Len = 57][MsgType=RCSL_PUBLISH_MSG, srcMod=ap_sessmgr, dstMod=scg_sessmgr, dstHost=scg_host, Flags=1, UserKey=0xb612e9000000009d, dstMac=0x0, srcMac=0x0, topic=0x0] Jan 9 17:27:59 RuckusAP user.err MsgDist[747]: Route_Msg Failed Jan 9 17:27:59 RuckusAP local1.err sessionMgr[753]: sm_init_notify_cb:193 Error: MD failed to deliver message Jan 9 17:28:00 RuckusAP user.notice hub_registrar: query result - '' Jan 9 17:28:01 RuckusAP daemon.err cubic[1090]: apcfg_general_get_wan_ipv6:1119 Get IP error. stop rsm config get/set, please check the config key and value Jan 9 17:28:01 RuckusAP daemon.err cubic[1090]: wrap_getaddrinfo:1191 Address [RuckusController] is invalid address.[-258: Unknown error]. Jan 9 17:28:01 RuckusAP daemon.err cubic[1090]: resolve_addrinfo:1234 wrap_getaddrinfo with addr [RuckusController] returns fail. Jan 9 17:28:01 RuckusAP daemon.err cubic[1090]: curl_https_request:1337 resolve address[RuckusController] fail. Jan 9 17:28:01 RuckusAP daemon.err rsmd[101]: Receive reboot msg [u,1] Jan 9 17:28:03 RuckusAP user.err MsgDist[747]: MD try connection towards SCG-MD Jan 9 17:28:03 RuckusAP user.err MsgDist[747]: RCSL_Connect to 127.0.0.1 failed Jan 9 17:28:06 RuckusAP daemon.err cubic[1090]: apcfg_general_get_wan_ipv6:1119 Get IP error. stop rsm config get/set, please check the config key and value Jan 9 17:28:06 RuckusAP daemon.err collectd[1107]: Unable to access rsm for retrieving server address Jan 9 17:28:06 RuckusAP daemon.err cubic[1090]: wrap_getaddrinfo:1191 Address [RuckusController] is invalid address.[-258: Unknown error]. Jan 9 17:28:06 RuckusAP daemon.err cubic[1090]: resolve_addrinfo:1234 wrap_getaddrinfo with addr [RuckusController] returns fail. Jan 9 17:28:06 RuckusAP daemon.err cubic[1090]: curl_https_request:1337 resolve address[RuckusController] fail. Jan 9 17:28:08 RuckusAP user.err MsgDist[747]: MD try connection towards SCG-MD Jan 9 17:28:08 RuckusAP user.err MsgDist[747]: RCSL_Connect to 127.0.0.1 failed Jan 9 17:28:09 RuckusAP local1.info sessionMgr[753]: build_and_send_scg_init_req:207 Enter Jan 9 17:28:09 RuckusAP user.err MsgDist[747]: Failed to route the message Jan 9 17:28:09 RuckusAP user.err MsgDist[747]: RCSL_MSG_HDR : [Total Len = 57][MsgType=RCSL_PUBLISH_MSG, srcMod=ap_sessmgr, dstMod=scg_sessmgr, dstHost=scg_host, Flags=1, UserKey=0xb612e9000000009e, dstMac=0x0, srcMac=0x0, topic=0x0] Jan 9 17:28:09 RuckusAP user.err MsgDist[747]: Route_Msg Failed Jan 9 17:28:09 RuckusAP local1.err sessionMgr[753]: sm_init_notify_cb:193 Error: MD failed to deliver message Jan 9 17:28:11 RuckusAP daemon.err collectd[1107]: Unable to access rsm for retrieving server address Jan 9 17:28:11 RuckusAP daemon.err cubic[1090]: apcfg_general_get_wan_ipv6:1119 Get IP error. stop rsm config get/set, please check the config key and value Jan 9 17:28:11 RuckusAP daemon.err cubic[1090]: wrap_getaddrinfo:1191 Address [RuckusController] is invalid address.[-258: Unknown error]. Jan 9 17:28:11 RuckusAP daemon.err cubic[1090]: resolve_addrinfo:1234 wrap_getaddrinfo with addr [RuckusController] returns fail. Jan 9 17:28:11 RuckusAP daemon.err cubic[1090]: curl_https_request:1337 resolve address[RuckusController] fail. Jan 9 17:28:13 RuckusAP user.err MsgDist[747]: MD try connection towards SCG-MD Jan 9 17:28:13 RuckusAP user.err MsgDist[747]: RCSL_Connect to 127.0.0.1 failed Jan 9 17:28:15 RuckusAP user.debug syslog: Debug prints for ocsp_staple crash issue. Jan 9 17:28:15 RuckusAP user.debug syslog: ocsp_staple : host = ap-registrar.ruckuswireless.com Jan 9 17:28:15 RuckusAP user.debug syslog: ocsp_staple : port = 443 Jan 9 17:28:15 RuckusAP daemon.info hub_registrar: OCSP: 'Good' via ocsp-check - querying registrar @ ap-registrar.ruckuswireless.com Jan 9 17:28:15 RuckusAP user.notice hub_registrar: query result - '' Jan 9 17:28:16 RuckusAP daemon.err collectd[1107]: Unable to access rsm for retrieving server address Jan 9 17:28:16 RuckusAP daemon.err cubic[1090]: apcfg_general_get_wan_ipv6:1119 Get IP error. stop rsm config get/set, please check the config key and value Jan 9 17:28:16 RuckusAP daemon.err cubic[1090]: wrap_getaddrinfo:1191 Address [RuckusController] is invalid address.[-258: Unknown error]. Jan 9 17:28:16 RuckusAP daemon.err cubic[1090]: resolve_addrinfo:1234 wrap_getaddrinfo with addr [RuckusController] returns fail. Jan 9 17:28:16 RuckusAP daemon.err cubic[1090]: curl_https_request:1337 resolve address[RuckusController] fail.

Re: R710 will not join ZD

gmillerpenns — Tue, 10 Jan 2023 18:15:40 GMT

Solved. It was all about updating the firmware. Whew...

topic Re: R710 will not join ZD in Access Points - Indoor and Outdoor

R710 will not join ZD

Re: R710 will not join ZD