AP's events are showing that the AP never contacted to the cloud

ithelpdesk_isou — Mon, 09 Jan 2023 12:21:57 GMT

AP's events are showing that the AP never contacted to the cloud irrespective of the fact that my AP's were working fine even prior to this event message.

Kindly help

Thankyou

Re: AP's events are showing that the AP never contacted to the cloud

ishant_sharma_6 — Mon, 09 Jan 2023 12:38:45 GMT

Hi,

Please open a case and our support team will help to troubleshoot the issue.

https://support.ruckuswireless.com/contact-us

if there is a firewall between Ap and the cloud then please make sure the required ports and URLs are open/configured.

In order to check the firewall ACL inputs please log in to your cloud account-> on the right side corner click on the symbol "?"-> Firewall ACL inputs.

if still issue persists then please open a case with us and we will help you with AP onboarding.

Regards,

Ishant

topic AP's events are showing that the AP never contacted to the cloud in Access Points - Indoor and Outdoor

AP's events are showing that the AP never contacted to the cloud

Re: AP's events are showing that the AP never contacted to the cloud