topic Unable to add Sonos Sub Gen3 in Access Points - Indoor and Outdoor

Unable to add Sonos Sub Gen3

SSUB — Wed, 28 Dec 2022 04:53:43 GMT

I ran into an issue setting up Sonos Arc Sub and Surrounds. Sonos tech support mentioned that Ruckus access points convert multicast/broadcast traffic to unicast traffic, which disrupts expected Sonos behavior. Sonos requires multicast and broadcast traffic to be passed normally.

Please check link below for the following configuration for your Ruckus AP to allow the access points to pass multicast and broadcast traffic full time.
https://support.ruckuswireless.com/articles/000006140

How do I make these changes via Mac? Could someone explain if making the changes cause any other issue? thanks!

Re: Unable to add Sonos Sub Gen3

bruno_andrade — Mon, 02 Jan 2023 20:18:29 GMT

Hello SSUB,

You should access your Access Point by SSH, using a tool like putty.

Then you should be able to configure the multicast:

ruckus> enable
ruckus# config
ruckus(config)# wlan MyWifiNetwork -> Change this for your network name
ruckus(config-wlan)# no qos directed-multicast
ruckus(config-wlan)# qos directed-threshold 0
ruckus(config-wlan)# exit
The WLAN service 'MyWifiNetwork' has been updated and saved.
Your changes have been saved.
ruckus(config)# exit
Your changes have been saved.
ruckus# exit
Exit ruckus CLI.

Re: Unable to add Sonos Sub Gen3

jers2985 — Tue, 13 Jun 2023 02:14:45 GMT

I’m unable to install Putty in work laptop and don’t have another computer. Any chance that you can assist by remotely changing the settings of my Ruckus device? I can’t use my Sonos Sub with my Arc. Thanks