topic Re: Ruckus ZD Guest Pass in Access Points - Indoor and Outdoor

Ruckus ZD Guest Pass

asdasdas — Thu, 22 Dec 2022 06:14:22 GMT

Hello,

We have 2 ZD3025, version iz 9.12.3.0 build 61. We would like to configure Guest Pass. As I know I did all configuration, but this service doesn't work.

Guest Access Configuration:

SSID Configuration:

Role Configuration:

User Configuration:

Did I miss anything? Because Guest Pass doesn't work.

Re: Ruckus ZD Guest Pass

asdasdas — Thu, 22 Dec 2022 06:14:55 GMT

Still waiting your helps.

Re: Ruckus ZD Guest Pass

Parik_MN — Thu, 22 Dec 2022 07:18:52 GMT

Hello @asdasdas,

The configuration looks good. You would need to generate a guest pass, if you haven't done yet. Below is the URL to generate Guest Pass.
https://<ZD_IP>/guestpass

Regards,

Parik

Re: Ruckus ZD Guest Pass

asdasdas — Thu, 22 Dec 2022 07:24:46 GMT

Hello @Parik_MN, thanks for your response.

Yes, I did generate a guest pass, but problem is that the redirection to the web portal doesn't happening where I need to enter the key.

Re: Ruckus ZD Guest Pass

Parik_MN — Thu, 22 Dec 2022 07:32:10 GMT

Hello @asdasdas,

I see you have enabled wireless client isolation, could you try disabling that feature once? Also in older version, ZD hands out the splash page to guest users, you would need to allow TCP port 8090/8099/9997/9998 from client subnet to ZD if there are any firewall or router in between.

Regards,

Parik

Re: Ruckus ZD Guest Pass

asdasdas — Thu, 22 Dec 2022 07:57:12 GMT

@Parik_MN I disabled client isolation, also access from client subnet to ZD is without restriction. Client gets IP, but redirection to the web portal doesn't happening.

Re: Ruckus ZD Guest Pass

Parik_MN — Thu, 22 Dec 2022 09:11:53 GMT

Hi @asdasdas,

As a next action, we would suggest to upgrade the ZD firmware to 10.2.1. Make sure all APs are supported in latest release. Please navigate to below link for release notes and download image.

If you see same behavior post upgrade, please feel free to open a case with Ruckus Support for further investigation.

https://support.ruckuswireless.com/software/3255-zd3000-10-2-1-0-212-mr1-refresh8-software-release

Regards,

Parik