topic Re: R650 seems slow on Mac in Access Points - Indoor and Outdoor

R650 seems slow on Mac

bdillard — Tue, 29 Nov 2022 00:21:16 GMT

I have the R650's on the latest firmware. I'm on a windows computer and they seem great but slow on a mac. The mac is connected at Wifi 6 and mine is just a 5 year old laptop. They have a Macbook pro M2 chip running venturea 13.01. I'm going to speedtest.net to test.

Re: R650 seems slow on Mac

Squozen — Tue, 29 Nov 2022 12:40:42 GMT

No speed issues seen on Intel or M1 Macs in my home environment. What are the logs on the AP showing?

Re: R650 seems slow on Mac

bdillard — Tue, 29 Nov 2022 14:36:41 GMT

Thanks - that is an excellent question. I don't know how to get the logs - I honestly have never looked at them before. I can find the AP in the group - is it under troubleshooting?

Re: R650 seems slow on Mac

Squozen — Tue, 29 Nov 2022 15:03:38 GMT

Are you using SmartZone, Unleashed, something else?

Re: R650 seems slow on Mac

bdillard — Tue, 29 Nov 2022 15:11:33 GMT

Thanks - I'm using Unleashed 200.13.6.1.319

Re: R650 seems slow on Mac

Squozen — Tue, 29 Nov 2022 15:15:17 GMT

Administration -> Diagnostics. Then look at Events or Logs. You can also generate debug logs from this pane.

Re: R650 seems slow on Mac

bdillard — Tue, 29 Nov 2022 15:20:10 GMT

Thanks - no events - just reboots - I've been rebooting the POE switches as I configure them. The reboots were not while we were testing the performance. I just updated the firwmare again - we'll see on Friday how performance is.

Re: R650 seems slow on Mac

Squozen — Tue, 29 Nov 2022 15:22:58 GMT

So you're not seeing the client roam to another AP or disconnect?

Re: R650 seems slow on Mac

bdillard — Tue, 29 Nov 2022 15:28:44 GMT

No I'll be honest - we are just setting up that office from scratch. I don't have wifi 6 on my laptop so I asked another employee to test from his mac. We weren't roaming - we were working in opposite cubicles. I could see his mac show up on the AP and it had the little wifi 6 indicator. We were both litterally directly under the AP with no line of site blockage.

I'll be able to test more on Friday. We'll have tons of macs on Friday and I'll bring a laptop with a wifi 6 card in it. I know it isn't a good statistical sampling yet, I'm just trying to head it off at the pass if it is a known concern as all my other clients use Windows and I wasn't sure if Macs required any tweaks.

Re: R650 seems slow on Mac

Squozen — Tue, 29 Nov 2022 16:05:05 GMT

No tweaks needed here except for the usual Ruckus performance tweaks.

Re: R650 seems slow on Mac

bdillard — Tue, 29 Nov 2022 16:24:38 GMT

Thanks for all the info!