topic Re: RUCKUS R510 not getting power in Access Points - Indoor and Outdoor

RUCKUS R510 not getting power

vimalasree16 — Tue, 22 Nov 2022 06:31:41 GMT

I am not getting WIFI from my Ruckus R510 access points, i have troubleshooted with the truning off/on the power and cables and even removed from ceiling and tried with the all options. Now i am experiencing that my access points are not powering up. What are my options. Please advise.

Thank you,

Re: RUCKUS R510 not getting power

Vásquez_Fer — Tue, 22 Nov 2022 12:16:40 GMT

HI @vimalasree16

Hope you are doing well!

1-On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on?

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

2-Make sure it is plugged into a well-known outlet/power source

Best Regards

Fernando Vasquez

Re: RUCKUS R510 not getting power

vimalasree16 — Tue, 22 Nov 2022 14:27:57 GMT

Yes , the lights were powered up. after 3 to 5 minutes the accesspoints are turning red light and then green light for 20 sec and the completely powered off. No wifi is coming in our house.

Re: RUCKUS R510 not getting power

Vásquez_Fer — Tue, 22 Nov 2022 15:10:02 GMT

HI @vimalasree16

2-Could you tell me which lights are 'on' now in the ICX 7150-C12P? Below is the picture as reference.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

2-Per description right now there are no lights on the access points

Best Regards

Fernando Vasquez

Re: RUCKUS R510 not getting power

vimalasree16 — Tue, 22 Nov 2022 15:19:50 GMT

Re: RUCKUS R510 not getting power

vimalasree16 — Tue, 22 Nov 2022 15:20:22 GMT

I have added the photo what lights were on @Vásquez_Fer

Re: RUCKUS R510 not getting power

Vásquez_Fer — Tue, 22 Nov 2022 15:28:38 GMT

Hi @vimalasree16

Thanks for the update !

1-Seems to be that both lights are green

2-That orange cable where it goes ? if that cable goes to the Router ( ISP ) please move it to one of the twelve ports available in the 'middle part'

3-Seems that you switch may present some PoE issue (power over Ethernet) Please connect directly to your ISP Router ( local router )

To solve this you must access the command line of the Switch and do some diagnostics

4-For this we must locate the IP address (this is a logical address assigned by your local router (ISP) to the switch) I will leave a quick guide:

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

5-After that we must remotely access to device, I leave a guide on how to access to the switch

Here is a quick guide how to access via CLI of the devices

How to remotely access to 'ICX 7150-12P' or 'access points' "Network devices"

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access to the Command line should look like this

ICX7150-C12 Switch>

6-Write the following commands:

Note: Hit Enter to accept each command:

ICX7150-C12 Switch>enable
ICX7150-C12 Switch#show version
ICX7150-C12 Switch#show inline power
ICX7150-C12 Switch#show inline power detail

Copy and paste the results on the chat (here)

If you cannot access via IP we can access physical using a console cable

7-How to console in the ICX-7150-C12p

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Once you are log in via console go to the Step '6'

Best Regards

Fernando Vasquez

Re: RUCKUS R510 not getting power

jazzyrj1 — Thu, 24 Nov 2022 01:40:53 GMT

I'm having issues now with my R510 unit that was installed by Amazon back in 2019, and I don't have any documentation or a number to call to have assistance.

Re: RUCKUS R510 not getting power

vimalasree16 — Wed, 07 Dec 2022 19:49:43 GMT

I am having Apple Mac book M1 machine. So i cant able to connect it

Re: RUCKUS R510 not getting power

Parik_MN — Wed, 20 Dec 2023 16:06:38 GMT

Hello @jazzyrj1,

Please review below youtube channel for more info about AP troubleshooting.

https://www.youtube.com/watch?v=26Oh-mVuwzk&list=PLySwoo7u9-KIgLlpnPEQI2UKqTYBNxI0S&pp=iAQB

https://www.youtube.com/watch?v=6tgztOFm4VQ&list=PLySwoo7u9-KIeSds4dBO6l0WyBPvEQVPP&pp=iAQB

Regards,

Parik

Re: RUCKUS R510 not getting power

Parik_MN — Wed, 20 Dec 2023 16:08:08 GMT

Hello @vimalasree16,

You should use adapter compatible with M1 MAC to make use of Ethernet/Console interface.

Regards,

Parik