topic Re: what is this problem ? in Access Points - Indoor and Outdoor

what is this problem ?

nirben — Sat, 05 Nov 2022 11:03:43 GMT

i have ruckus r300

Nov 5 10:18:11 RuckusAP daemon.err wsgclient[441]: crResloveAddrInfo:152 getaddrinfo failed, ret:-2/Name or service not known
Nov 5 10:18:11 RuckusAP daemon.err wsgclient[441]: cmrInit:138 Call 'crDefSocketInit()' failed, ip: port:443, ret:124/CR initial socket failed
Nov 5 10:18:11 RuckusAP daemon.err wsgclient[441]: communicatorInit:364 Init connection failed, ret:124, connectRetry:13477
Nov 5 10:18:11 RuckusAP daemon.err wsgclient[441]: registration:594 Failed to init socket! ret:124 url:https://RuckusController/wsg/ap
Nov 5 10:18:16 RuckusAP daemon.err wsgclient[441]: crResloveAddrInfo:152 getaddrinfo failed, ret:-2/Name or service not known
Nov 5 10:18:16 RuckusAP daemon.err wsgclient[441]: cmrInit:138 Call 'crDefSocketInit()' failed, ip: port:443, ret:124/CR initial socket failed
Nov 5 10:18:16 RuckusAP daemon.err wsgclient[441]: communicatorInit:364 Init connection failed, ret:124, connectRetry:13478

Re: what is this problem ?

Vineet_nejwala — Mon, 07 Nov 2022 14:05:46 GMT

Hi @nirben

The error shows that the AP is failing to connect on port 443. Just to clarify the APs talk and connect to vSZ using port 443 and 22, if there is any firewall between AP and vSZ please allow these two ports.

cmrInit:138 Call 'crDefSocketInit()' failed, ip: port:443, ret:124/CR initial socket failed

Best Regards

Vineet

Re: what is this problem ?

nirben — Mon, 07 Nov 2022 19:30:17 GMT

but how can i do it?

can you contact me please? @Vineet_nejwala or how can i contact you?

Re: what is this problem ?

syamantakomer — Mon, 07 Nov 2022 19:33:43 GMT

Hi Nirben,

For that you have to open a support case with RUCKUS support and available engineer can help you.

May I know if this AP needs to join a controller or running on standalone mode?

Re: what is this problem ?

nirben — Mon, 07 Nov 2022 19:38:17 GMT

@syamantakomer it runs standalone mode , and i tried to but they help only for business customers

Re: what is this problem ?

syamantakomer — Mon, 07 Nov 2022 19:51:41 GMT

If it runs on standalone mode, I don't think you need to worry about those AP syslogs.

May I know what exact problem you are facing and what is the impact of it?

Re: what is this problem ?

syamantakomer — Tue, 15 Nov 2022 17:01:24 GMT

Hi Nirben,

As I have explained before, you can ignore those event logs, AP should work just fine.

May I know what is the actual service impact?