topic Re: Access Points Disappeared in Access Points - Indoor and Outdoor

Access Points Disappeared

Jediahisrael — Tue, 01 Nov 2022 19:26:44 GMT

Hello,

My access point from my home disappeared this morning. We had no power outage last night, so I don't have a clue as to what is happening.

I have two access points, one on each floor. They both have a green power light, but the 2.4G & 5G lights are amber. I am not tech savvy, I just need these access points working, so I can have internet connection upstairs. I tried unplugging the switch in the closet and that didn't work.

Please, can someone provide step-by-step instructions on what to do?

Re: Access Points Disappeared

Jediahisrael — Tue, 01 Nov 2022 19:29:25 GMT

Also, I forgot to mention I see a Wi-Fi signal named "Ruckus-Wireless 1" I don't know if this is my connection that was renamed for some reason or a neighbor, but it ask for a password to connect to it which I don't have.

Re: Access Points Disappeared

Vásquez_Fer — Tue, 01 Nov 2022 19:53:11 GMT

Hi @Jediahisrael

Hope you are doing well !

If we can have access to the Access Point we can re-edit the Wi-Fi name ( SSID ) Please connect to your ISP local router via Ethernet or Wireless

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

Admin usernames and passwords for the Ruckus Wi-Fi Access Points/Switch for Lennar home users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Admin-usernames-and-passwords-for-the-Ruckus-Wi-Fi-Access-Points/td-p/46740

Creating a New Wireless WLAN (SSID)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Creating-a-New-Wireless-WLAN-SSID/td-p/47049https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Creating-a-New-Wireless-WLAN-SSID/td-p/47049

If you want to process with a physical factory reset :

Physical Factory Reset an Access Points Ruckus

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Ruckus Unleashed Set-up using your Mobile

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-using-your-Mobile/td-p/47086

Best Regards

Fernando Vasquez

Re: Access Points Disappeared

syamantakomer — Tue, 01 Nov 2022 20:36:36 GMT

"Ruckus-Wireless 1" is for sure being broadcast from Ruckus AP.

Do you know if your neighbor also has RUCKUS APs? If not, it is possible that someone logged into your AP and did a reset of controller.

Re: Access Points Disappeared

Jediahisrael — Tue, 01 Nov 2022 21:22:56 GMT

This is possible because I live in a Lennar community.

Re: Access Points Disappeared

Jediahisrael — Tue, 01 Nov 2022 21:26:11 GMT

I found my IP address for my APs, but I cannot login. It asks for username and password. None of the recommended common passwords worked. Tried factory resetting them. When I do, i don't see a wifi signal that starts with "CONFIGURE.ME-"

I dont know what else to do at this point

Re: Access Points Disappeared

Jediahisrael — Tue, 01 Nov 2022 21:27:30 GMT

Is there a way to prevent this from ever happening again after I regain access. Factory resetting it doesnt work. I dont see a wifi signal that starts with CONFIGURE.ME-

Re: Access Points Disappeared

syamantakomer — Tue, 01 Nov 2022 21:35:53 GMT

If you have a laptop with ethernet port, just plug it to the same RUCKUS switch where your RUCKUS APs are connected.

Now you have to use some IP scanner application to scan the network and findout the AP's IP address. Once you get AP IP, access it from browser and it should give you the setup wizard page.

To avoid unauthorized access, make sure you do not use default credentials and use some secure password for Unleashed admin login.

Re: Access Points Disappeared

Vásquez_Fer — Tue, 01 Nov 2022 23:20:50 GMT

Hi @Jediahisrael

Also, make sure to turn off all other access points and apply the reset to the access point that has the lights on.

You are going to hear like a click while you are pressing the Reset ( hold about 15 / 20 /30 seconds )

Process sometimes needs to be done multiples times.

Best Regards

Fernando Vasquez