topic Re: Random reboots of R510 in Access Points - Indoor and Outdoor

Random reboots of R510

Zsolt — Sun, 16 Oct 2022 19:45:30 GMT

Hi,

I have an Unleashed at home that randomly reboots rather frequently. The longest it worked was around 5 days. It is powered by its genuine power adapter, connected to my net provider's HGW by a CAT5e cable of 3m. It gets its static IP via DHCP.

After reboot logs are lost. I set up an ftp server on my local net (checked its working by hand ), but no logs transferred.

Working from home a lot and its painful to be broken off the net so frequently, many times in the worst moments.

Can anybody help me to resolve this?

Thanks!

Re: Random reboots of R510

Zsolt — Sun, 16 Oct 2022 19:49:28 GMT

One more info: Current firmware version: 200.12.10.105.129

Re: Random reboots of R510

Vineet_nejwala — Mon, 17 Oct 2022 02:31:34 GMT

Hi @Zsolt

Is this the only access point in your setup or do you have more ? Can you download support log of this AP and if other and add here to review ? You can yourself too verify the reason for reboot of any AP by downloading the support log and searching with "### Reboot Reason In Detail Recently ###" or simply "reboot". These filter would show your the exact reason of reboot and help diagnose further.

Best Regards

Vineet

Re: Random reboots of R510

Zsolt — Mon, 17 Oct 2022 06:42:37 GMT

Hi Vineet,

This is the only AP, the one in HGW is switched off. The system log contains only this line about reboot:

Ruckus-Unleashed syslog: eventd_to_syslog():AP[90:3a:72:07:e8:60] joins with uptime [143] s and last disconnected reason [AP Restart : application reboot]

Usually this is the not too telling reason, but sometimes it is different.

Here is a link to debug info and the whole system log: https://drive.google.com/drive/folders/17qeETF0-Y2VGgLBbciwM9g3vdUePjX_o?usp=sharing

Thank you for the quick reaction and looking into this!

Re: Random reboots of R510

Vineet_nejwala — Tue, 18 Oct 2022 02:49:48 GMT

Hi @Zsolt Unfortunately the debug logs contains event post the reboot. Can you enable all debug component and provide the debug log and AP support log post another reboot ?

- Login to Master AP
- Click on left where display Master AP is seen.
- Click "Show System Overview Info" to display AP details
- Find "Save Logs" download

Best Regards

Vineet

Re: Random reboots of R510

Zsolt — Wed, 19 Oct 2022 10:17:37 GMT

Hi Vineet! I enabled all the debugs, now waiting for a new event to happen, and will post the new logs then.

Thx.

Re: Random reboots of R510

Zsolt — Wed, 19 Oct 2022 13:05:23 GMT

It happened a few minutes ago. Link to logs sent in private.

Thanks

Zsolt