topic Re: Can't access default AP on R510 in Access Points - Indoor and Outdoor

Can't access default AP on R510

mimi-jb — Wed, 12 Oct 2022 09:04:31 GMT

I'm having a problem setting up my r510, can you help me what is the root cause. I plugged it directly to my computer and I can't go through default AP which 192.168.0.1 and when you open the Wi-fi the Configure.me is showing up but encrypted, already tried the S/N as a password but didn't work. and reset the ruckus many times. It doesn't also show up on my IP scanner. please help me fix this issue.

Re: Can't access default AP on R510

Phiravin — Wed, 12 Oct 2022 12:14:58 GMT

Hello @mimi-jb

I would recommend you to connect the AP to a switch/router that can offer DHCP. Access the APs web UI using the IP address and let me know if you see a Unleashed login page or Standalone AP login page. It would say "Unleashed" or "Ruckus Wireless admin" above the username box so you can tell the difference. Try the default login (super/sp-admin) and let us know if it works.

Regards,
Phiravin

Re: Can't access default AP on R510

syamantakomer — Wed, 12 Oct 2022 14:27:37 GMT

Hi Mimi,

When you connected the AP directly to the laptop, did you configure the same subnet IP on your laptop's ethernet card? If not, please do it and then try again.

Also, make sure you are doing factory reset correctly.

https://community.ruckuswireless.com/t5/RUCKUS-Self-Help/How-to-factory-reset-or-factory-default-different-type-of-Ruckus/m-p/46029

Re: Can't access default AP on R510

mimi-jb — Thu, 13 Oct 2022 01:30:25 GMT

Hi @Phiravin sorry I'm a newbie using this. I'm using DHCP connection and no unleashed login page or standalone AP login page. How can I see the IP of the Ruckus. It doesn't show up on my scanners / leased IP's

Re: Can't access default AP on R510

syamantakomer — Thu, 13 Oct 2022 14:14:01 GMT

Hi Mimi,

Look at the AP's power LED. If it is flashing green then it means AP did not get the IP from your local network. If it is stable green then it has a valid IP from the local network.

IP scanner will help you if AP has an IP from DHCP connection so it is important to check if AP has an IP or not.

Re: Can't access default AP on R510

mimi-jb — Fri, 14 Oct 2022 03:23:58 GMT

Hi Syamantakomer,

The PWR and DIR are green then Air / 2.5G / 5G are off

Re: Can't access default AP on R510

syamantakomer — Fri, 14 Oct 2022 14:00:25 GMT

That means AP has an IP address, you just need to findout what IP it has.

Try below:

1. Check your DHCP lease table and find the AP's MAC entry in it. That will give you the assigned IP address.

2. Connect laptop to the 2nd port of the AP, while keep the AP connected to the network as well. Your laptop should get IP on same subnet and then you can run the IP scanner.

If still facing the issue, I would suggest you to open a support case and support team will assist you further.

Re: Can't access default AP on R510

M-Maculata — Fri, 13 Jan 2023 13:09:15 GMT

I read this thread on my journey to resolve a similar problem. This was my solution. Maybe you can find someting useful:
https://community.ruckuswireless.com/t5/Unleashed/NEW-R510-not-accessable-through-browser-or-configure-me-My-story/m-p/52046#M4787