topic Re: R500 and ZD1100 - ZD Cannot See New R500 AP? in Access Points - Indoor and Outdoor

R500 and ZD1100 - ZD Cannot See New R500 AP?

JRA — Mon, 03 Oct 2022 15:35:04 GMT

Hello all,

Firstly I know this kit is old and past EoL BUT I've inherited this network and keen to make the most of it before we get chance to overhaul the WiFi.

Had an old un-adopted R500 AP in a box, looking to add it to the Zone Director. Factory reset the AP, plugged into a PoE port on the correct VLAN, would assume the Zone Director would be able to see it and I'd be waiting to approve it from Configure > Access Points but it's not showing any new/unadopted APs.

Anyone have any ideas what to try?

Thanks all! 🙂

Re: R500 and ZD1100 - ZD Cannot See New R500 AP?

Vineet_nejwala — Mon, 03 Oct 2022 17:44:51 GMT

Hi @JRA

Can you login to the AP and see if the Controller IP is being learnt. You would need to execute :

rkscli: get director
------ ZoneDirector Info ------
Primary Controller : n/a
Secondary Controller : n/a
DHCP Opt43 Code : 3

If the above output shows n/a, it means AP has not learned the controller IP and you can execute manually the same using below command :

set director ip <ZD IP>

If the issue persist after making above changes or IP is already listed please share version on ZD and AP. For AP use CLI command"get version" and output of "get syslog log".

Best Regards

Vineet

Re: R500 and ZD1100 - ZD Cannot See New R500 AP?

JRA — Tue, 04 Oct 2022 10:17:36 GMT

Hi there - Firstly thanks MUCH for the reply! I know this stuff is long EoL, grateful for the help indeed.

I've factory reset the AP itself, which I think would give it an IP of 192.168.0.1, but the subnet that the APs are on doesn't use 192 addresses. I would have thought just by plugging the AP into the correct VLAN that the Zone Director would at least "see" the AP but just show it as unadopted. That correct?

If not, what would be the best way to connect to the AP itself in this case (should I need to)?

Thanks again there. 🙂

EDIT - Thinking I'll stick it on a scope with DHCP on it, get it an address, browse to it and then slap a config on it somehow. Looks like the network here runs APs tagged at the ports so realistically it's got no chance of seeing the ZD currently.

Re: R500 and ZD1100 - ZD Cannot See New R500 AP?

Vineet_nejwala — Tue, 04 Oct 2022 12:25:30 GMT

@JRA

When you plug in the AP to the network it shall receive an IP from the DHCP scope, so probability of AP on default 192.168.0.1 is quite less, you can check DHCP server to check the latest entry or with MAC of this AP to identify the APs IP ? The AP connects to the controller using below :

1)Layer 2 discovery, when AP and controller are on same subnet.

2) DHCP option43, which is configured on DHCP server (AP receive controller IP during bootp)

3) DNS "A" record, which is again configured on DHCP server "(AP receive FQDN during bootp)"

4) Static entry (the command I had shared earlier).

If none of the above are done AP would not be seen on ZD event/alarm at all.

Best Regards

Vineet

Re: R500 and ZD1100 - ZD Cannot See New R500 AP?

JRA — Wed, 05 Oct 2022 14:34:41 GMT

Hi again,

Certainly getting stranger! Ok the APs all sit on ports with tagged VLANs (one for each of the SSIDs plus the VLAN for the APs themselves, which is tagged,) though are all untagged on the default VLAN with PVID on AP ports also on the default VLAN. The AP itself takes an address in DHCP on the scope for the default VLAN. Super.

Can ping and reach the web page for the setup of the AP, which is also a good sign. The ZD cannot "see" the AP listed in Access points > Configure but it can ping the IP of the new AP. Though, of course, the ZD is in the same VLAN as the APs with a static IP (no DHCP on that VLAN) and those are tagged packets.

A very very weird thing happens though. If I run through the setup with the AP on the default VLAN then nothing happens; ZD can't see it. However if I put the AP onto another VLAN (eg the phones VLAN) then the ZD will see it JUST as it finishes the setup wizard and restarts. I can approve it in the list but I can't then administer it nor can the ZD see it ever again after that.

Is this giving any clues?

Thanks for sticking with me this sure is strange! 🙂

Re: R500 and ZD1100 - ZD Cannot See New R500 AP?

Vineet_nejwala — Wed, 05 Oct 2022 16:23:54 GMT

@JRA

Can you login to the AP CLI while in default Vlan or any other using putty and get the output of below commands :

get version

get director

get syslog log

Best Regards

Vineet

Re: R500 and ZD1100 - ZD Cannot See New R500 AP?

JRA — Thu, 06 Oct 2022 10:03:36 GMT

Hi there - not having much luck. Factory reset the AP and did as above but got the below:

=~=~=~=~=~=~=~=~=~=~=~= PuTTY log 2022.10.06 10:50:23 =~=~=~=~=~=~=~=~=~=~=~=
login as:

Please login: super
Password:

Welcome to Ruckus Wireless Unleashed CLI Setup Wizard

Would you like to start the Setup Wizard? [yes/no]: no

Welcome to Ruckus Unleashed Network Command Line Interface
ruckus> get version
The command is either unrecognized or incomplete. To view a list of commands that you can run from this context, type '?' or 'help'.
ruckus> get director
The command is either unrecognized or incomplete. To view a list of commands that you can run from this context, type '?' or 'help'.
ruckus> get syslog log
The command is either unrecognized or incomplete. To view a list of commands that you can run from this context, type '?' or 'help'.
ruckus>

Any use?

Thanks for sticking with me again.

EDIT:

If however I do go through the setup I can get to something in an elevated CLI which gives me the following:

** Ruckus R500 Unleashed AP: 301504604118

Warning: AP is in Unleashed-Managed mode
Current or latest Unleashed: **IP ADDRESS FROM DHCP** / 58:b6:33:1d:79:f0
Any configuration changes made in CLI may conflict
with the Unleashed's management and
will cause undefined results.
rkscli: get version
Ruckus R500 Multimedia Hotzone Wireless AP
Version: 200.7.10.102.64
OK
rkscli: get director
------ Unleashed Info ------
Device role : controller-ap
Primary Controller : n/a
Secondary Controller : n/a
DHCP Opt43 Code : 3

The information of the most recent Unleashed:
[1] **IP ADDRESS FROM DHCP**

AP is under management of Unleashed: **IP ADDRESS FROM DHCP** / 58:b6:33:1d:79:f0,
Currently AP is in state: SULKING
OK
rkscli: get syslog log
logread: can't find syslogd buffer: No such file or directory
OK
rkscli:

Re: R500 and ZD1100 - ZD Cannot See New R500 AP?

JRA — Thu, 06 Oct 2022 14:37:56 GMT

Hi - that's all below:

ruckus(ap-mode)# get version
Ruckus R500 Multimedia Hotzone Wireless AP
Version: 200.7.10.102.64
OK
ruckus(ap-mode)# get director
------ Unleashed Info ------
Device role : ap
Primary Controller : **IP OF MY ZD IS SHOWN HERE**
Secondary Controller : n/a
DHCP Opt43 Code : 3
AP is in Stand-alone mode.
OK
ruckus(ap-mode)# get syslog log
logread: can't find syslogd buffer: No such file or directory
OK
ruckus(ap-mode)#

Thanks.

Re: R500 and ZD1100 - ZD Cannot See New R500 AP?

Vineet_nejwala — Thu, 06 Oct 2022 14:55:38 GMT

@JRA

The AP is in unleashed code "200.7" and hence will fail to update the ZD code :10.x or 9.x" while trying to connect to ZD controller. You would need to flash the AP image to 100.x code and reconnect back and it should work.

https://support.ruckuswireless.com/products/68-ruckus-r500#sort=relevancy&f:@source=[Software%20Downloads]&f:@commonproducts=[R500]

Best Regards

Vineet

Re: R500 and ZD1100 - ZD Cannot See New R500 AP?

JRA — Thu, 06 Oct 2022 15:19:19 GMT

Thanks for that, sure we're almost there.

Ok, in the web gui and been to Administration > Upgrade > Local upgrade. Browsing to the image I get the following:

The uploaded software version is 100.1.0.0.194, doesn't match with Master AP's 200.7.10.102.64, please choose the same version as Master AP.

Is there an easy way to downgrade this?

Again thanks much there. 🙂

Re: R500 and ZD1100 - ZD Cannot See New R500 AP?

Vineet_nejwala — Thu, 06 Oct 2022 16:07:06 GMT

Hi @JRA

Can you perform an F/D on this AP and flash again.

Best Regards

Vineet

Re: R500 and ZD1100 - ZD Cannot See New R500 AP?

Vineet_nejwala — Tue, 11 Oct 2022 16:40:19 GMT

@JRA

Do let me know if the AP is connected now or we could look into more options.

Best Regards

Vineet

Re: R500 and ZD1100 - ZD Cannot See New R500 AP?

JRA — Wed, 12 Oct 2022 07:12:57 GMT

Hello there.

Yes I have the AP in the ZoneDirector now, or rather can consistently get it to be "seen" by the ZD.

Oddly enough had two former Ruckus engineers look at it, but we still can't get it to provision correctly. The APs run tagged on their own management VLAN, and the network ports they are on are also tagged on the VLANs they're supposed to assign to clients through their WLANs. It's a bit complex here. I think what I'd be looking to do is, after the adoption stage, do *something* to the AP (probably on the CLI) which would be akin to "here's your IP address, also need you to understand tagged packets on the management VLAN" then restart it.

If you're still with me and you really don't mind I'll proceed (and be immensely grateful also) but this one looks to be tricky.

Thanks though for all the help so far too. Had been above and beyond. 🙂

Re: R500 and ZD1100 - ZD Cannot See New R500 AP?

syamantakomer — Wed, 12 Oct 2022 14:38:49 GMT

Hi @JRA,

Confirm the below details:

Were you able to upgrade the AP firmware to the one provided by Vineet?
Could you share the switch port running configuration?
Also confirm the AP management configuration from ZD. Refer https://docs.commscope.com/bundle/zd-10.3-userguide/page/GUID-FDD6181A-9A46-4F53-87FB-A9B19A7FE3B8.html
What is the ZD firmware?

Re: R500 and ZD1100 - ZD Cannot See New R500 AP?

JRA — Wed, 12 Oct 2022 14:57:50 GMT

Hello both.

Firstly, thanks hugely again for the assistance. I know it's long past EoL and it's been fantastic everyone's been so helpful.

The AP is now configured and working well. As we run the management VLAN tagged on the ports, it was just a case of assigning that VLAN and IP after the AP is told to look to the Zone Director.

So the stages were:

1 - Put the AP on a port with all VLANs to (eventually) use with the SSIDs/WLANs you'd like it to "serve" plus have that port tagged in the management VLAN, and untagged with PVID in the default VLAN where it can get an IP for the sake of initial management.

2 - Set it to accept management from the Zone Director. Don't recall the menu option though. Don't reboot yet.

3 - Set the IP for the AP (the one on the management VLAN it's supposed to live on) then set eth0/whichever port as a trunk port, PVID on default VLAN.

4 - Reboot and all is well.

Thanks again all. Working fine now. 🙂

Re: R500 and ZD1100 - ZD Cannot See New R500 AP?

syamantakomer — Wed, 12 Oct 2022 14:59:45 GMT

Great!

Good to know that you were able to find a solution!