topic Re: ZD3000 seamless roaming doesnt work in Access Points - Indoor and Outdoor

ZD3000 seamless roaming doesnt work

Skynet — Wed, 28 Sep 2022 08:02:41 GMT

ZD3000 (25 AP license) and 2 AP's - seamless raoming doesnt work, clients gets disconnected while moving from one to another.

1st ap - 7962

2nd AP - r300

When client moving from one ap to another client doesnt disconnect from the weak signal of the first ap and consequently doesnt connect to a much stronger signal of teh second ap.

2. Do we need a similiar versions of firmware on all APs?

Re: ZD3000 seamless roaming doesnt work

sanjay_kumar — Wed, 28 Sep 2022 08:22:52 GMT

Hi,

If you have the "Fast BSS Transition" enabled on the SSID from the GUI, then you need to set the "Roam-Factor" where the AP will decide to disconnect the client once the client SNR reached to certain threshold. This way the client can reconnect to the nearest AP and will not stick to the connected AP even tough the signal is weak.

Check the below article to set the roam factor.
https://support.ruckuswireless.com/articles/000002277

Regargs,
Sanjay Kumar

Re: ZD3000 seamless roaming doesnt work

Vineet_nejwala — Wed, 28 Sep 2022 10:04:00 GMT

Hi @Skynet

On your second point the ZD image remains same for all connected APs, so answer is Yes. For your above two pointed AP models 9.8.3.0.14 is the maximum code on ZD3k which will support both 7962s and R300.

Adding to Sanjay's comment on the WLAN can you check if 802.11k is enabled ?

https://support.ruckuswireless.com/articles/000003150

Best Regards

Vineet

Re: ZD3000 seamless roaming doesnt work

Skynet — Fri, 30 Sep 2022 09:47:58 GMT

802.11 k is enabled

Re: ZD3000 seamless roaming doesnt work

Vineet_nejwala — Fri, 30 Sep 2022 09:52:04 GMT

@Skynet

Then we would need to tweak few settings which @sanjay_kumar had mentioned earlier.

Best Regards

Vineet