topic Re: zone director 11 won't let me connect in Access Points - Indoor and Outdoor

zone director 11 won't let me connect

FrankBear — Sat, 20 Aug 2022 00:18:43 GMT

Hello,

I have a Zone Director 11 with 8 access points in my house. I used to be able to go to an IP address on my computer and sign in to see all the details about my wifi system.

Today when I tried to do that, I got the regular sign screen with the ruckus logo and entered in my name and password, but I got a message saying that the connection was not secure and that I could not connect to the Zone Director.

Is there an easy fix for this?

Thank you in advance,

Frank

Re: zone director 11 won't let me connect

Vineet_nejwala — Sat, 20 Aug 2022 04:11:37 GMT

Hi @FrankBear

What browser are you using and have you tried using alternate browser like (firefox, I.E, chrome) ? clear cache from the browser and try again, if issue persist ssh (using putty ex) to the controller using the same IP and see if connection is success ? Additionally share screenshot if you still have the issue seen on after trying alternate web browser and clearing cache?

Best Regards

Vineet

Re: zone director 11 won't let me connect

FrankBear — Sat, 20 Aug 2022 04:47:25 GMT

I am using Safari browser on mac os12. I will try to get some other browsers and try it again. Thank you.

Re: zone director 11 won't let me connect

sanjay_kumar — Sat, 20 Aug 2022 05:01:10 GMT

Hi @FrankBear
Can you try using a older version of browser and see if it works. Try older version of Firefox.

Re: zone director 11 won't let me connect

FrankBear — Sat, 20 Aug 2022 05:07:42 GMT

YES!!! I got the chrome browser and that works. THANK YOU.

I don't know why Safari stopped working, but I will keep Chrome on my computer so I can see the ruckus dashboard. My wireless device doesn't go as fast as my wired devices, so I think I need to replace my ruckus system with something faster. On wired I get at least a gig up and down, but my iPhone only gets about 250 up and down. Now I can see all 8 of my AP's to make sure they are all on.

Thank you again.

Re: zone director 11 won't let me connect

Squozen — Mon, 22 Aug 2022 07:53:31 GMT

Sounds like the SSL certificate on the Zone Director has expired.