topic Re: Greyed out firmware/upgrade in Access Points - Indoor and Outdoor

Greyed out firmware/upgrade

David1 — Mon, 08 Aug 2022 20:09:25 GMT

I have 2 unleashed R710 and

2 unleashedR510.

Registration button and upgrade button greyed out.

no firmware version showing.

only hard reset works. Does not fix any isues.

Re: Greyed out firmware/upgrade

David1 — Mon, 08 Aug 2022 20:28:57 GMT

Doubt these are all hardware issues but maybe.

Re: Greyed out firmware/upgrade

Vineet_nejwala — Tue, 09 Aug 2022 02:31:25 GMT

Hi @David1

Can you open the Unleash interface on Firefox and Internet explorer to see if the tab is available on these browser if not done yet ? Additionally what is the current software on the devices ?

Best Regards

Vineet

Re: Greyed out firmware/upgrade

David1 — Tue, 09 Aug 2022 16:38:08 GMT

The software version is greyed out (blank) as is all functions on the upgrade page. Will try different browsers.

Re: Greyed out firmware/upgrade

Vineet_nejwala — Wed, 10 Aug 2022 02:03:41 GMT

@David1

Please keep us posted on how it went with firefox and IE browser and if it works what was the version running.

Best Regards

Vineet

Re: Greyed out firmware/upgrade

David1 — Wed, 17 Aug 2022 13:21:40 GMT

The other browsers did not work, I downloaded new version of android mobile app and was able to access R710 after manual hard reset,

Re: Greyed out firmware/upgrade

Vineet_nejwala — Thu, 18 Aug 2022 04:40:31 GMT

@David1 So now the tabs are working well ?

Best Regards

Vineet

Re: Greyed out firmware/upgrade

Sjain — Sun, 24 Mar 2024 15:13:29 GMT

Same with R610, upgrade option is greyed out. Was thinking to work in parallel with R650, but don’t know how, as are unable to bring to the same FW due to this issue. God know what lifetime warranty did it have.

Re: Greyed out firmware/upgrade

bdillard — Tue, 16 Apr 2024 23:35:06 GMT

Having the same issue with some R510s. Tried 3 different browsers - different machines.

Re: Greyed out firmware/upgrade

sanjay_kumar — Wed, 17 Apr 2024 03:17:14 GMT

Hi @bdillard

You can try doing the upgrade from CLI as well, but the easiest way would be to use Unleashed application.
1. Install the Unleashed application.
2. Connect to the SSID and open the application.
3. Through the application, upgrade the APs.

Re: Greyed out firmware/upgrade

Jackson_H — Thu, 13 Jun 2024 10:58:48 GMT

Encountered the same issue when i attempted to upgrade an older R610 with firmware version 200.6.

Was really frustrating as I thought it was my browser problem, using both chrome and edge both face the same issue where upgrade options are all greyed out and current firmware version is not being displayed. I made the AP undergo countless factory hard reset and i even resort to rebooting my router to try.

Finally used the Unleashed mobile app and triggered the upgrade. Firmware auto selected in app was from 200.6 to 200.7.10.2.339. After app prompted AP will auto restart after firmware upgrade (which i think it happened), app then showed error "Unable to fetch AP verisons". This lasted for about 10 mins. I sidetrack to do other work, then decided to give the app another shot and FINALLY the APP detected and showed the existing firmware is now 200.7.10.2.339.

My final attempt was to upgrade from 200.7.10.2.339 to 200.15.6.12.304 (which was auto selected by app). Same issue with app showing error "Unable to fetch AP verisons". Waited 10mins to retry and YES it worked (i guess there is a lag in the app/AP - which wasnt as instant as i would want it to).

Lastly, the final version prompted was "We have an improved firmware for 200.15. We recommend upgrading to it. Firmware that will be upgrade to is 200.15.6.112.54. I did that and i finally reached the latest firmware version (as of now).

hope my notes helped those with the same problem

Re: Greyed out firmware/upgrade

Imran_ruckus — Thu, 13 Jun 2024 16:02:13 GMT

Hello @Jackson_H

Greetings!

Thank you for reaching out to RUCKUS Community.

We sincerely appreciate your acknowledgment of assistance and the valuable suggestions provided regarding this issue.

Should you have any further inquiries or require assistance in the future, please do not hesitate to contact us. We are here to help.

Wishing you a wonderful day ahead!

Best regards,

Imran Sanadi

Re: Greyed out firmware/upgrade

LeoLyu — Wed, 06 Nov 2024 05:22:48 GMT

Hi, Sanjay

I got tha same issue. I am following your instruction and the thing is where to get the old version apps, I am trying to get v4.6.2.1 for android. Could you please help on this. thanks.

Regards

Re: Greyed out firmware/upgrade

sanjay_kumar — Wed, 06 Nov 2024 05:47:47 GMT

Hi @LeoLyu,

Are you asking for the Android Unleashed application v4.6.2.1?
The current version is 13.149.1.

Re: Greyed out firmware/upgrade

LeoLyu — Wed, 06 Nov 2024 05:57:59 GMT

Hi, Sanjay

Yes, I am asking for the Android unleashed application v4.62.1. as the AP is 200.6, this is the only verison of APP that compatible with the AP version.

Or Is there any other method that could solve the firmware upgrade grey out issue. could it be upgraded via ssh? Thanks.

Regards,

Re: Greyed out firmware/upgrade

sanjay_kumar — Wed, 06 Nov 2024 06:05:49 GMT

Hi,

You can try the upgrade from CLI.
How many APs you have and what is the model?

Re: Greyed out firmware/upgrade

LeoLyu — Wed, 06 Nov 2024 06:09:01 GMT

Hi, Sanjay

That is great, the model is R710, and only one got this issue. Thanks.

Regards,

Re: Greyed out firmware/upgrade

sanjay_kumar — Wed, 06 Nov 2024 06:42:16 GMT

Hi,

Below is the link for R710 latest version.
https://support.ruckuswireless.com/software/4165-ruckus-unleashed-ap-200-15-mr2-software-for-r710

Login to the CLI and use the below command :
1. Use TFTP.
2. Download the file and put it on the folder showing in the TFTP application.
3. If the AP is working as Master then use command "ap-mode" before using the below commands.
fw set host <TFTP server IP address>
fw set proto tftp
fw set port 69
fw set control R710_200.15.6.212.14.bl7
fw update
reboot

Re: Greyed out firmware/upgrade

LeoLyu — Wed, 06 Nov 2024 07:14:07 GMT

Hi, Sanjay

Thanks so much for your great help. I have successfully upgrade the unit to the latest version.

Regards,