topic Re: Changing Ruckus R500 from Smartzone to Zone Director Firmware in Access Points - Indoor and Outdoor

Changing Ruckus R500 from Smartzone to Zone Director Firmware

matt_hodge_d5fx — Fri, 05 Aug 2022 14:15:24 GMT

Hi - is there a way to change the firmware on an R500 AP from Smartzone to Zone Director?

Re: Changing Ruckus R500 from Smartzone to Zone Director Firmware

ishant_sharma_6 — Fri, 05 Aug 2022 14:22:34 GMT

Hi,

Please perform below steps:

1) Perform a f/d on this AP by CLI or physical reset button.

rkscli: set factory

On the AP back console using paper clip, press hold the button which says "Hard Reset" within a tiny circular port for about 10 to 12 seconds.

2) Download standalone image :

https://support.ruckuswireless.com/documents?filter=68#sort=relevancy&f:@commonproducts=[R500]

3) Upgrade using CLI or WEB :

https://support.ruckuswireless.com/articles/000001551

https://support.ruckuswireless.com/articles/000001179

Regards,

Ishant

Re: Changing Ruckus R500 from Smartzone to Zone Director Firmware

matt_hodge_d5fx — Fri, 05 Aug 2022 15:07:20 GMT

I'm sorry, my mistake, the APs I'm having a problem with are using the unleashed firmware, not smartzone. Is there a way to change it from unleashed back to Zone Director?

Re: Changing Ruckus R500 from Smartzone to Zone Director Firmware

ishant_sharma_6 — Fri, 05 Aug 2022 15:19:14 GMT

Hi Matt,

For unleashed also you need to follow the same steps.

Just factory default the AP and upload standalone firmware image to AP.

Regards,

Ishant

Re: Changing Ruckus R500 from Smartzone to Zone Director Firmware

Piet — Sat, 20 Aug 2022 05:20:51 GMT

I'm also trying to migrate, in my case a R600 AP, to my Zone Director.

The SID is stuck at the Island state: "island-216c50".

It was suppose to switch to RecoverMe after 30 mins but never switched.