topic Re: R610 ZD Firmware Upgrade "bad firmware header magic" in Access Points - Indoor and Outdoor

R610 ZD Firmware Upgrade "bad firmware header magic"

ihopethisworks1 — Mon, 06 Jun 2022 15:20:14 GMT

Hello all,

I am trying to upgrade the FW on my R610 AP to ZD1200 and every time I try and upgrade I get a "bad firmware header magic" error. This happens if I try to do it through TFTP and locally on the WebUI, and I even tried to do it through the CLI and getting the same error along with a Bad File message.

I'm using the latest ZD file from the Ruckus website: zd1200_10.5.1.0.176.ap_10.5.1.0.176.img, so I'm not sure why it would be a bad file.

Does anyone know what can be causing this and if anyone has had success putting the latest ZD 1200 image onto their R610 AP?

Any help would be appreciated!

Thanks

Re: R610 ZD Firmware Upgrade "bad firmware header magic"

Vineet_nejwala — Mon, 06 Jun 2022 16:38:48 GMT

Hi @ihopethisworks1

The image you are using is an ZD image and will not work on AP. You would need to upgrade AP to stand alone code and then it would talk to ZD and upgrade to ZD image. Please be noted since 10.5. AP and ZD image upgrade is done via port 443 so make sure it is not blocked.

https://support.ruckuswireless.com/software/2787-ruckus-solo-access-point-114-0-0-0-6565-ga-software-release-r610

Best Regards

Vineet

Re: R610 ZD Firmware Upgrade "bad firmware header magic"

ihopethisworks1 — Mon, 06 Jun 2022 18:32:01 GMT

Thanks for the response, I was able to put upgrade the AP, but I'm not seeing it on the ZD. I've made sure the networking is setup correctly, but for some reason the ZD does not detect the AP.

Re: R610 ZD Firmware Upgrade "bad firmware header magic"

Vineet_nejwala — Tue, 07 Jun 2022 00:39:21 GMT

Can you attach the output of below command from AP:

get director

get syslog log

Best Regards

Vineet

Re: R610 ZD Firmware Upgrade "bad firmware header magic"

ihopethisworks1 — Tue, 07 Jun 2022 14:22:32 GMT

Hello Vineet,

get director gives the following

- ------ ZoneDirector Info ------
Primary Controller : n/a
Secondary Controller : n/a
DHCP Opt43 Code : 3
AP is in Stand-alone mode.
OK

which I believe means the AP does not see the ZD at all.

The log is producing the same error throughout the logs: RuckusAP daemon.err wsgclient[541]: curl_https_request:889 Address [RuckusController] is invalid address.[-2]

The AP and ZD are on different subnets but should be able to communicate to each other.

Any ideas?

Thanks!

Re: R610 ZD Firmware Upgrade "bad firmware header magic"

ihopethisworks1 — Tue, 07 Jun 2022 14:25:03 GMT

Was able to ping the ZD from the AP as well.

Re: R610 ZD Firmware Upgrade "bad firmware header magic"

Vineet_nejwala — Tue, 07 Jun 2022 14:26:56 GMT

@ihopethisworks1

The AP should get the ZD IP via DHCP option 43 or DNS entry if you want it to automatically get it (these two needs to be configured on DHCP server). Currently I doubt you have configured any as AP has no information of controller IP hence you can alternatively do a manual command to point AP to the ZD's IP by below :

set director ip <ZD IP>
reboot

Best Regards

Vineet

Re: R610 ZD Firmware Upgrade "bad firmware header magic"

ihopethisworks1 — Tue, 07 Jun 2022 14:30:40 GMT

Yup, I saw another post and tried it and it worked!

Thanks for all the help friend, hope you have a great week!

Re: R610 ZD Firmware Upgrade "bad firmware header magic"

Vineet_nejwala — Tue, 07 Jun 2022 15:52:47 GMT

Glad this has been resolved. You too have a great week ahead.

Best Regards

Vineet