topic Re: ruckus r550 access point in Access Points - Indoor and Outdoor

ruckus r550 access point

mcs5309 — Mon, 02 May 2022 21:46:54 GMT

I had a ruckus r550 access point installed to help eliminate call disconnects and line degrading with my cell carrier during WiFi calling. It initially worked fine to eliminate 95% of all the problems, however, lately it is problematic as I am having several dropped calls throughout the day and which I noticed the amber light activates on the 5G port. How can I remedy this?

Re: ruckus r550 access point

martin_martin — Tue, 03 May 2022 07:29:43 GMT

Can you provide us a bit more information please?

What software version are you running on the AP? And is only one client device having issues or multiple?

regards

Martin

Re: ruckus r550 access point

mcs5309 — Tue, 03 May 2022 07:31:44 GMT

I had a technician install this device so I have no clue how to check what version I am running on the AP. Can you tell me how to find that? One client. Thanks.

Re: ruckus r550 access point

martin_martin — Tue, 03 May 2022 07:34:10 GMT

Hi ?

Please ssh to the device and login with the username and password assigned to the device.

Then try "get version"

regards

Martin

Re: ruckus r550 access point

mcs5309 — Tue, 03 May 2022 08:11:33 GMT

Sorry what is ssh?

Re: ruckus r550 access point

syamantakomer — Tue, 03 May 2022 14:02:49 GMT

Try to connect to AP (over the wireless or directly connect to 2nd ethernet interface) using a laptop and then access unleashed.ruckuswireless.com

It will give you UI access and you have to login with admin credentials.

Re: ruckus r550 access point

syamantakomer — Tue, 03 May 2022 14:03:39 GMT

How many total APs you have in this network?

Are you using mix of Ruckus and 3rd party APs in the same location?