topic Re: R720 Not Discovering ZD1200 Over L2 in Access Points - Indoor and Outdoor

R720 Not Discovering ZD1200 Over L2

tech_team_5dfvl — Fri, 02 Mar 2018 17:31:06 GMT

R720 isn't discovering our ZD1200 over L2. Not much else to describe. Not even seeing any traffic logs of it even attempting to talk to the ZD1200.

All I've done on the ZD1200 is set it up with an IP, DNS, and NTP settings.

I see the R720 talking with our DNS and some outside IPs, but nothing else. So I thought maybe we needed a DNS record, so I added a zonedirector.our-domain.com. Still nothing.

The R720 is pulling an IP. I can access its management page. I could set up everything manually, but I'd rather not.

What am I missing?

Thanks!

Re: R720 Not Discovering ZD1200 Over L2

monnat_systems — Fri, 02 Mar 2018 17:56:00 GMT

whats the software version on the AP & controller?
i suspect that software version on the AP is not compatible to communicate with controller...

Re: R720 Not Discovering ZD1200 Over L2

eduardo_pacis_j — Fri, 02 Mar 2018 18:38:00 GMT

May I know If ZD and AP is on the same VLAN? Or You may consider configuring option 43 in your dhcp server.

Re: R720 Not Discovering ZD1200 Over L2

tech_team_5dfvl — Fri, 02 Mar 2018 19:12:52 GMT

ZD1200 - 9.13.3.0 build 133
R720 - 106.0.0.99.1291

But why would this matter? The reason for having a controller is so the AP reaches out to the controller to pull new firmware and configurations, correct?

Re: R720 Not Discovering ZD1200 Over L2

tech_team_5dfvl — Fri, 02 Mar 2018 19:18:40 GMT

Same VLAN, yes. DHCP options? No. We need to update our PA before that's available. If that's needed here, I do have other DHCP servers I could use.

Re: R720 Not Discovering ZD1200 Over L2

shane_ferguson_ — Fri, 02 Mar 2018 21:40:08 GMT

If your controller firmware does not support the AP then it will not adopt it
The R720 is not supported by your ZD's firmware.

You need 10.0.0.0.1424 firmware on your controller.

Re: R720 Not Discovering ZD1200 Over L2

monnat_systems — Sat, 03 Mar 2018 05:38:29 GMT

correct.

Re: R720 Not Discovering ZD1200 Over L2

eduardo_pacis_j — Mon, 05 Mar 2018 04:28:22 GMT

If the AP and Controller is in same vlan it should be working fine AP and Controller has communication unless the DZ firmware is not compatible with your AP, Try to check ZD to AP compatiblity in Ruckus support site.

Re: R720 Not Discovering ZD1200 Over L2

jakob_peterh_ns — Mon, 05 Mar 2018 10:23:16 GMT

Check One: Is the AP model listed in the ZD's release notes as a supported model?

Re: R720 Not Discovering ZD1200 Over L2

tech_team_5dfvl — Mon, 05 Mar 2018 13:40:21 GMT

Latest firmware was it. Upgraded to 10.*, APs now being discovered.

Thanks Everyone that helped!