topic Re: 3 APS and one ZD in Access Points - Indoor and Outdoor

3 APS and one ZD

hanif_ghitt — Sat, 23 Nov 2019 02:14:32 GMT

3 APS on same network with ZD. Network configured, APS booted up approved automatically but the status shows disconnected .

Re: 3 APS and one ZD

hanif_ghitt — Sat, 23 Nov 2019 02:15:27 GMT

I have factory reset all devices and the same result is achieved , the three APs shows disconnected !!

Re: 3 APS and one ZD

sanjay_kumar — Mon, 25 Nov 2019 01:35:45 GMT

Hi Hanif,

Can you give us the AP details about the Model and Software version on it?
On the ZD, click on the AP and check for the events.
What is the ZD software version?

Have you contacted our Support team on this?

Regards,
Sanjay Kumar

Re: 3 APS and one ZD

michael_brado — Wed, 27 Nov 2019 17:40:36 GMT

Is there a Router and DHCP server on the network, all one subnet?

Can you connect a PC and get an IP address, that can ping your ZD IP ok?

Can your connected PC ping the APs (if you look up their MACs in your DHCP lease table)?

This will help troubleshoot.