topic Re: 7731 beacon problem in Access Points - Indoor and Outdoor

7731 beacon problem

seckin_onder — Mon, 10 Jun 2019 15:55:02 GMT

i am using ruckuss 7731.Root and non-root bridges.Distance is 270 meter.
But they disconnection suddenly over 10 second in 3 hours

it is log attachment.
i know there are too many devices around.
---------------------------
Non root Bridge Rts/cts thresold: 65535
root bridge rts/cts threshold : 256
--------
non-root rx rssi : 42 ack rssi: 47
root rx rssi : 39 ack rssi: 48

Maximum required trafic 50 Mbps.

should i change Rts/cts value for solution problem?

What can i do ?
Can you help me?
Thank you very much for your help

Re: 7731 beacon problem

michael_brado — Mon, 10 Jun 2019 23:06:06 GMT

You have very good signal strength. The NRB logs show a dissassociate with a reason code of 63 (reserved), that I don't recognize.
Reason code 6 is Class 2 frame received from non-authenticated STA (ok).

What channel are you using? I wonder if there has been some strong temporary interference.

Have you set the Distance on both sides?

Can you try running the Channel Optimization and see if it selects a different channel this time?

See the 7731 User Guide here: https://support.ruckuswireless.com/documents/196-zoneflex-7731-user-guide

Re: 7731 beacon problem

seckin_onder — Tue, 11 Jun 2019 04:26:38 GMT

i using 108 channel with smartselect option.
i set 2 Km distances.
According to log,what do you think problem ? do you thinh it is interferenced?
Would you recommend that i use the "Wireless spectrum analyzer " program? İf yes,Which antenna side do i use? But you dont think interfecerenced ?
i am so confused

Re: 7731 beacon problem

seckin_onder — Wed, 12 Jun 2019 15:07:57 GMT

today i had the same problem again.
The non-root bridge and bridge log is the file is attached. Logs are always the same.

i tried smart select options and then manually change the channel. But the problem still is not solved.

According to the logs, How do you i know which antenna side a lot of broadcasting?
Should you offer a free third-party wireless analysis program?
According to the logs, Which antenna should i try with this program?
According to logs is the path, the method i followed is it true?

What do you suggest after analyzing them?

Please help me. Because i am in a difficult situation

Re: 7731 beacon problem

michael_brado — Wed, 12 Jun 2019 16:30:49 GMT

I don't have access to hardware... Please open a ticket with our Tech Support, who will dig deeper into the logs, and can do better research, thanks!

https://support.ruckuswireless.com/cases/new

Re: 7731 beacon problem

seckin_onder — Thu, 13 Jun 2019 07:26:00 GMT

Thank you